Outage in Xero

Australia: Xero Tax - slowness in loading tax returns

Resolved Minor
July 17, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware Australian customers trying to load returns in Xero Tax are experiencing slowness or an error page. Our team is investigating this with urgency. Status Last Reviewed: 1:45am UTC
Components affected
Xero Tax (Australia)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/17/2024 02:51AM

Our team has resolved the issue impacting Australian customers trying to open tax returns in Xero Tax. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.

MONITORING 10 months ago - at 07/17/2024 02:29AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 2:30am UTC

IDENTIFIED 10 months ago - at 07/17/2024 01:59AM

We have identified what impacting Australian customers trying to load tax returns in Xero Tax.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 2:15am UTC

INVESTIGATING 10 months ago - at 07/17/2024 01:46AM

We are aware Australian customers trying to load returns in Xero Tax are experiencing slowness or an error page. Our team is investigating this with urgency.

Status Last Reviewed: 1:45am UTC

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