Outage in Xero

Global: Practice Manager - customers having issues logging in

Resolved Major
August 15, 2024 - Started 4 months ago - Lasted 41 minutes
Official incident page

Need to monitor Xero outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Xero, and never miss an outage again.
Start Free Trial

Outage Details

We are aware global customers trying to access Practice Manager are experiencing issues. Our team is investigating this with urgency. Status Last Reviewed: 3:30am UTC
Components affected
Xero Practice Manager Xero HQ Xero Tax (Australia)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/15/2024 04:10AM

Our team has resolved the issue impacting global customers trying to access practice tools including Xero HQ, XPM and Tax. We apologise for any inconvenience this has caused.

A release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

MONITORING 4 months ago - at 08/15/2024 03:55AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 3:54am UTC

IDENTIFIED 4 months ago - at 08/15/2024 03:38AM

We have identified what is preventing global customers trying to access practice tools including Xero HQ, XPM and Tax.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed:

INVESTIGATING 4 months ago - at 08/15/2024 03:31AM

We are aware global customers trying to access Practice Manager are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 3:30am UTC

Latest Xero outages

AU: BAS Xero Blue - Some users are unable to connect to the ATO or see obligations in BAS - 2 days ago
AU: Tax & Payroll - Some customers are receiving errors or delays when lodging returns and STP filings to the ATO - 3 days ago
Global: XPM - users unable to submit time entries - 7 days ago
Global: Bank Feeds - Customers may be unable to add bank accounts in Xero - 9 days ago
Global: XPM - users unable to submit time entries - 12 days ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE