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Outage in Xero

AU: Payroll - Customers receiving error messages

Resolved Major
September 26, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware AU customers are experiencing error messages when using Payroll for some tasks, including (but not limited to) approving timesheets, submitting pay runs and making filings . Our team is investigating this with urgency. Status Last Reviewed: 09:34 UTC

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/26/2024 09:16AM

Our team has resolved the issue causing AU customers to receive errors in Payroll. The problem was related to capacity issues and our team made some system adjustments to resolve the issue. We apologise for any inconvenience this has caused.

MONITORING over 1 year ago - at 09/26/2024 08:58AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 08:58 UTC

INVESTIGATING over 1 year ago - at 09/26/2024 08:35AM

We are aware AU customers are experiencing error messages when using Payroll for some tasks, including (but not limited to) approving timesheets, submitting pay runs and making filings . Our team is investigating this with urgency.

Status Last Reviewed: 09:34 UTC

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