Outage in Xero

Global: XPM - customers may be experiencing errors logging in to Practice Manager

Resolved Major
September 28, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware customers trying to log in to XPM are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 7:08am UTC
Components affected
Xero Practice Manager
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/28/2024 08:15AM

Our team has resolved the issue impacting customers trying to log in to XPM.

This was caused by an issue with upgrading the database. We apologise for any inconvenience caused.

IDENTIFIED 3 months ago - at 09/28/2024 07:21AM

We have identified what is preventing customers trying to log in to XPM.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 8:10am UTC.

INVESTIGATING 3 months ago - at 09/28/2024 07:09AM

We are aware customers trying to log in to XPM are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 7:08am UTC

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