Outage in Xero

AU: Xero Tax- delay in filing returns to ATO

Resolved Minor
November 05, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware that AU customers are experiencing a delay with filing tax returns to ATO with Xero Tax/Xero Practice Manager. We have identified what is causing this issue and are working on a fix. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 12:44am UTC
Components affected
Xero Tax (Australia)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/05/2024 01:38AM

Our team has resolved the issue impacting Australian customers trying to file submitted tax returns to the ATO in Xero Tax/Xero Practice Manager. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity.

MONITORING about 2 months ago - at 11/05/2024 01:01AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 1:26am UTC

IDENTIFIED about 2 months ago - at 11/05/2024 12:44AM

We are aware that AU customers are experiencing a delay with filing tax returns to ATO with Xero Tax/Xero Practice Manager.

We have identified what is causing this issue and are working on a fix. This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 12:44am UTC

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