Outage in Xero

XeroHQ - customers unable to access Practice Reporting

Resolved Major
November 06, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware customers are currently unable to access Practice Reporting in XeroHQ/MyXero. Our team is investigating this with urgency. Status Last Reviewed: 7.05pm UTC
Components affected
Xero HQ
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/06/2024 08:36PM

Our team has resolved the issue impacting customers from accessing Practice Reporting in XeroHQ. This issue related to a network connectivity error which our team was able to implement a fix to resolve customer impact. We apologise for any inconvenience this has caused.

MONITORING about 2 months ago - at 11/06/2024 07:38PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 7.38pm UTC

INVESTIGATING about 2 months ago - at 11/06/2024 07:07PM

We are aware customers are currently unable to access Practice Reporting in XeroHQ/MyXero. Our team is investigating this with urgency.

Status Last Reviewed: 7.05pm UTC

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