Outage in Xero

Global: Xero- Some users are experiencing slowness or are receiving errors when trying to access Xero

Resolved Major

December 02, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware that some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency. Status Last Reviewed: 12:26 am UTC

Components affected

Xero

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/02/2024 02:51AM

Our team has resolved the issue causing slowness in Xero. This was caused by network connectivity and we apologise for any inconvenience.

MONITORING over 1 year ago - at 12/02/2024 01:21AM

We are aware some customers are experiencing slowness when accessing Xero. We have identified the cause and our Product Team have implemented a fix. Thanks for your patience during this time.

Status Last Reviewed: 1:48am UTC

IDENTIFIED over 1 year ago - at 12/02/2024 12:44AM

We have identified what is impacting some customers experiencing slowness in Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 1:07am UTC

INVESTIGATING over 1 year ago - at 12/02/2024 12:25AM

Our Product Team is looking into this, and we’ll provide an update as soon as possible

INVESTIGATING over 1 year ago - at 12/02/2024 12:05AM

We are aware that some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency.

Status Last Reviewed: 12:26 am UTC

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