Outage in Xero

NZ: Xero and Practice Manager - users unable to connect to IRD

Resolved Minor

January 08, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware NZ customers trying to connect to the IRD in Xero and Practice Manager are experiencing an error. Our team is investigating this with urgency. Status Last Reviewed: 9:54pm UTC

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/09/2025 12:30AM

The IRD has resolved the issue impacting NZ customers trying to connect and file to IRD in Xero and Practice Manager. We apologise for any inconvenience this has caused.

MONITORING about 1 year ago - at 01/08/2025 11:25PM

The IRD has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11:24pm UTC

IDENTIFIED about 1 year ago - at 01/08/2025 10:27PM

We have identified this issue relates to an IRD outage and our Product Teams are working with the IRD to resolve this.

Customers will be able to create and approve GST and income tax returns, however these will not be filed with IRD.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 10:57pm UTC

INVESTIGATING about 1 year ago - at 01/08/2025 09:56PM

We are aware NZ customers trying to connect to the IRD in Xero and Practice Manager are experiencing an error. Our team is investigating this with urgency.

Status Last Reviewed: 9:54pm UTC

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