Outage in Xero

Global: Xero HQ - Some users are receiving errors when trying to send or sign documents via eSign

Resolved Minor
January 15, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware some customers trying to send or sign documents in Xero HQ are experiencing errors. We are working with Adobe to resolve this issue as soon as possible. Status Last Reviewed: 3.32 am UTC
Components affected
Xero HQ
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/15/2025 04:32AM

Our team has resolved the issue impacting users trying to send or sign documents via Adobe eSign.

This was caused by an issue with a third party Adobe integration. A fix has been released to resolve customer impact. We apologise for any inconvenience this has caused.

MONITORING about 1 month ago - at 01/15/2025 04:04AM

Adobe has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 4.04am UTC

INVESTIGATING about 1 month ago - at 01/15/2025 03:33AM

We are aware some customers trying to send or sign documents in Xero HQ are experiencing errors. We are working with Adobe to resolve this issue as soon as possible.

Status Last Reviewed: 3.32 am UTC

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