Outage in Xero

AU: Tax and BAS - Some customers are unable to create new activity statements or see pre-fill information when creating returns

Resolved Minor

January 30, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware some AU customers are unable to create Business Activity Statements in Xero. We're also aware that partners using Xero Tax/Practice Manager will be experiencing issues with prefilling tax statement information. Our team is investigating this with urgency. Status Last Reviewed: 5:35 am UTC

Components affected

Xero Tax (Australia)

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/30/2025 06:56AM

Our team has resolved the issue impacting AU customers who were unable to create Business Activity Statements in Xero, and partners using Xero Tax/Practice Manager having issue with prefilling tax statement information. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity.

MONITORING about 1 year ago - at 01/30/2025 06:12AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 6:11am UTC

INVESTIGATING about 1 year ago - at 01/30/2025 03:52AM

We are aware some AU customers are unable to create Business Activity Statements in Xero. We're also aware that partners using Xero Tax/Practice Manager will be experiencing issues with prefilling tax statement information.

Our team is investigating this with urgency.

Status Last Reviewed: 5:35 am UTC

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