Outage in Xero

AU: Tax - Customers are receiving an error when attempting to interact with the ATO. This will impact lodgements, prelodge, prefill, STP, BAS and NOA services.

Resolved Major

July 29, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

Investigating: The ATO is currently experiencing an unexpected outage to their services. This includes lodgement, prelodge, prefill, STP, BAS and NOA services. Please note: Any lodgements will sit in submitted until the ATO have resolved the issue. Once this issue is resolved, we will attempt to submit lodgements as normal Status Last Reviewed: 1.55am UTC

Components affected

Xero Tax (Australia)

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 07/29/2025 02:43AM

The ATO have resolved this issue impacting lodgements, prelodge, prefill, STP, BAS and NOA services.

MONITORING 8 months ago - at 07/29/2025 02:28AM

The ATO has reported this issue is resolved. We are currently monitoring the processing of lodgements.

Status Last Reviewed: 2.27am UTC

INVESTIGATING 8 months ago - at 07/28/2025 11:27PM

Investigating: The ATO is currently experiencing an unexpected outage to their services. This includes lodgement, prelodge, prefill, STP, BAS and NOA services.
Please note: Any lodgements will sit in submitted until the ATO have resolved the issue. Once this issue is resolved, we will attempt to submit lodgements as normal

Status Last Reviewed: 1.55am UTC

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