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Outage in Xero

AU: Tax - Some customers are receiving an error when attempting to access BAS and Annual Tax in Xero

Resolved Major
July 29, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware some AU customers trying to access BAS and AU tax are receiving errors. Our team is investigating this with urgency. Status Last Reviewed: 6.14am UTC
Components affected
Xero Tax (Australia)

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 07/29/2025 07:09AM

Our team has resolved the issue impacting AU customers trying to access AU Tax and BAS. We apologise for any inconvenience this has caused.

MONITORING 8 months ago - at 07/29/2025 06:39AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 7.03am UTC

INVESTIGATING 8 months ago - at 07/29/2025 05:32AM

We are aware some AU customers trying to access BAS and AU tax are receiving errors. Our team is investigating this with urgency.

Status Last Reviewed: 6.14am UTC

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