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xMatters Outage History

Every past xMatters outage tracked by IsDown, with detection times, duration, and resolution details.

There were 30 xMatters outages since January 2018. The 11 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major May 1, 2026

May 2026: Issue Discovered - Service disruption in Europe Region – Web User Interface

Detected May 1, 2026 4:45 AM EDT · Resolved May 1, 2026 5:22 AM EDT · Duration 38 minutes

The xMatters Web User Interface experienced a service disruption affecting clients in the Europe region, preventing access to some pages including Alert details which produced errors. The incident lasted 38 minutes before the xMatters Incident Response team identified the root cause, deployed a fix, and fully restored all services.

Minor April 1, 2026

April 2026: Issue Discovered - Service disruption in North American Region – API

Detected Apr 1, 2026 10:06 AM EDT · Resolved Apr 1, 2026 10:37 AM EDT · Duration 31 minutes

The xMatters API experienced intermittent timeouts for some clients in the North America region, which also caused issues with running reports in the system. The incident lasted 31 minutes before the Incident Response team deployed a fix and restored all services.

Minor March 10, 2026

March 2026: Issue Discovered - Service disruption in All Regions – SSO login to Web User Interface

Detected Mar 10, 2026 4:36 PM EDT · Resolved Mar 10, 2026 4:54 PM EDT · Duration 17 minutes

xMatters experienced a service disruption where some users were unable to login to the Web User Interface using SSO authentication across all regions. Users could still access the system using native login as a workaround during the incident. The issue was resolved after 17 minutes with all services restored to normal operation.