Outage in Yousign

[Production] - V3 - API - Processing delays on webhooks

Minor
March 10, 2025 - Started 2 days ago
Official incident page

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Outage Details

Some customers may be experiencing a delay with webhooks on our service. Our V3 platforms are impacted by slowness in webhook processing. All webhooks (APP and API) are affected. The high volume of incoming webhooks has caused delays in processing. The webhooks will be sent through our automatic retry system. Our technical teams are aware of the situation and are actively working on a quick and effective solution. If you have urgent questions, please contact our support team by sending an email to support@yousign.com. Start date : 10/03/2025 - 11:15 CET
Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 03/10/2025 07:59PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 03/10/2025 02:16PM

Some customers may be experiencing a delay with webhooks on our service. Our V3 platforms are impacted by slowness in webhook processing. All webhooks (APP and API) are affected. The high volume of incoming webhooks has caused delays in processing. The webhooks will be sent through our automatic retry system.

Our technical teams are aware of the situation and are actively working on a quick and effective solution.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Start date : 10/03/2025 - 11:15 CET

Latest Yousign outages

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