Check the stats and details of the latest Central 1 Automated Funds Transfers outages and issues
Minor Resolved · 8 days ago · lasted 29 minutes
Payments Canada has advised Central 1 that CUPS is experiencing internal system issues and have not sent AFT files for the morning exchange. The estimated time of recovery is unknown. Updates will be provided as new information is received from Payments Canada, or once the situation is resolved. Central 1 - [email protected] - 1.888.889.7878, press 1
Minor Resolved · 9 days ago · lasted about 10 hours
Central1 has been advised by Payments Canada, that due to a power outage, CUCM is unable to post AFT transactions to their client organizations in accordance with the 2-hour funds availability. This disruption started affecting FI files transmitted during the November 22nd morning exchange. The estimated time of recovery is unknown. We will provide updates as new information is provided by Payments Canada, or once the situation is resolved. Central 1 - [email protected] - 1.888.889.7878, press 1
Major Resolved · 5 months ago · lasted about 4 hours
Good Morning, We are aware of a nationwide Rogers Wireless Network outage that is affecting many Rogers customers at this time. Please be aware that our Support line is working, and we are able to receive calls at this time, however we are at reduced capacity as we have some staff that cannot access the internet from their location. If you need urgent support, please contact us via phone at 888.889.7878 per routine process. if your matter is not critical, we ask that you communicate to us via email at this time to the appropriate support address (listed below) and we will engage in priority sequence. We will share updates throughout the day as we have them. Central 1 - [email protected] - [email protected] - 1.888.889.7878
Minor Resolved · 7 months ago · lasted about 7 hours
Central 1 has been advised by Payments Canada that Scotiabank is experiencing internal system issues and missed sending AFT files to other financial institutions during the evening AFT exchange window. This means AFT items coming from Scotiabank to Central 1 that should have been in the CR040428/ON040428 and CR0104209/ON010429 files have not been included in the respective files. The estimated time of their recovery is unknown at this time, and missed transactions will be sent in the first AFT exchange window following the resolution of their system issues. In addition, Payments Canada has advised that this disruption has affected Scotiabank's ability to post transactions to customer accounts in accordance with the 2-hour funds availability. We will provide updates as we receive them. Central 1 - [email protected] - 1.888.889.7878, press 1
Minor Resolved · 9 months ago · lasted about 1 month
Alert! - RESOLVED - INC140769 - National Bank Automated Funds Transfer (AFT) System Issue
Central 1 has been advised, by Payments Canada, that National Bank is experiencing internal AFT system issues and was unable to send AFT files in this morning's exchange with financial institutions. In addition, their issues also impacted their ability to post transactions to their customers' accounts in accordance with the 2-hour funds availability. The estimated time of recovery is unknown. Missed files will be sent in the first AFT exchange window following resolution of their system issues. We will provide further information when we receive it from Payments Canada. Central 1 - [email protected] - 1.888.889.7878, press 1
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