Minor · started 2 days ago
Central 1 has been advised, by Payments Canada, that Laurentian Bank is experiencing internal system issues and is unable to send or receive AFT files in this morning's exchange. The estimated time of recovery is unknown. Missed files will be sent in the first AFT exchange window following the resolution of their system issues. We will provide further information when we receive it from Payments Canada. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Minor · started 22 days ago
Users accessing the Cash Services application may experience intermittent server error messages. If this happens, please try again after 15 minutes. Central 1’s cash ordering supplier is testing a fix to address this incident. An update will be provided on Monday, September 11, at 9:30 a.m. PT (12:30 a.m. ET.) or sooner if this incident is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Minor · 6 days ago · lasted about 1 hour
Earlier this morning we notified of an issue where e-transfer reports had been duplicated in the MERG0921 file (see original notice copied below). It has been determined that this incident also affected the following e-transfer files found in your FTP directory. These are files that you would have already handled back on their original delivery dates. - EMFC0917 - EMTC0917 - EMFC0919 These previous day's files were recreated today between 12:43 am PT and 12:50 am PT, in error, and contained the duplicate items that are also found on the reports in the MERG0921 file. Their creation overrode the existing files with the same names that had been delivered on their respective correct dates. Technical support has removed these incorrect files from FTP directories. We are working on regenerating correct versions of these three files, to be placed in FTP directories to maintain the archiving of them. An update will be posted as soon as the corrected files are delivered. We sincere...
Minor · 14 days ago · lasted 9 days
Today, September 13, Interac has advised Central 1 that they are detecting intermittent email notification delays to users with an outlook.com email domain. The Interac technical teams are engaged and investigating and will provide us an update by the end of today. At this time, it is believed that this specific degradation began on August 3. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Minor · 14 days ago · lasted about 7 hours
Central 1 is aware of Network slowness causing sites and services to load slowly. We have initiated an immediate investigation. At this time there is no workaround available. Central 1 is actively investigating and will provide an update by 6:30pm PT / 9:30pm ET. Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Minor · 18 days ago · lasted about 2 hours
The Central 1 team is actively investigating an Interac e-Transfer outage. We are conducting a thorough analysis of the systems involved and working toward resolving the issue. At this time there is no workaround available. Keeping you informed during this incident is important to us. We’ll share another update with you by 4:30am PT (7:30am ET), or as soon as we have significant developments to report on. Thank you for your patience. We’re working diligently to address the situation.
SaaS rules the world, and all teams depend on them to do their most productive work. IsDown helps you monitor all your cloud services, so you can focus on what matters.
Try it out! How much time you'll save your team, by having the outages information close to them?