Check the stats and details of the latest Central 1 Bill Payments outages and issues
Major Resolved · 29 days ago · lasted 26 minutes
Please note that Central 1 is currently experiencing a network outage in the Vancouver Data Center (VAHC) due to a power outage. Teams are currently working on recovering the power. Multiple online banking services (MemberDirect and Forge 2) are affected and also, Secure Site and PaymentStream Direct applications. An update will be provided by or before 12:30 a.m. PT (3:30 a.m. ET). Central 1 - [email protected] - 1.888.889.7878, option 2
Minor Resolved · about 1 month ago · lasted about 21 hours
The October month-end Tax Payment Billing Report (TXMC) is missing from the BILL/ONBL1101 file and PDF folders. Our technical support team is investigating, and we will provide a further update by November 4, at 10 a.m. PT (1 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1
Major Resolved · 2 months ago · lasted about 21 hours
CUPS missed their long weekend biller file processing deadline on October 3 due to processing delays on their end. Central 1 received that file (payments from September 29 to October 2) after the deadline on October 3, and they were included in the processing of all files and payments, received October 3, during our regular October 4 end of day biller clearing. The combined files pushed three EDI billers over our current clearing limit on October 4, preventing any of those transactions, from October 3, from posting to BMO Mastercard, MBNA Mastercard, and RBC VISA. Central 1 is temporarily raising our limits today to process the files, and transactions will be posted within the next couple of business days to your members’ BMO Mastercard, MBNA Mastercard, and RBC VISA accounts. Impact to members: • Central 1 is working with BMO, MBNA, and RBC reminding them to honor the customer payment dates, as per CPA rules, which are in the EDI files, to prevent any late payment charges. • Mem...
Maintenance Resolved · 3 months ago · lasted 5 days
Home Trust Visa has advised Central 1 there is a delay in processing payments made on September 10. They are actively investigating and all payments will be backdated to original payment date. Only payments made on September 10 were affected. Central 1 will advise when Home Trust Visa has been able to resolve their issue. Central 1 - [email protected] - 1.888.889.7878, press 1
Minor Resolved · 3 months ago · lasted about 21 hours
RESOLVED Alert! - INC148636 - Collabria Visa and Mastercard Delayed Payments for September 16
Collabria has advised Central 1 that they experienced system issues which has led to a delay in processing of Collabria Visa and Mastercard payments made on September 16. Collabria is actively investigating and all payments will be backdated to original payment date. Only payments made on September 16 were affected. Central 1 will advise when Collabria Visa and Mastercard has been able to resolve their issue. Central 1 - [email protected] - 1.888.889.7878, press 1
Minor Resolved · 4 months ago · lasted 2 minutes
INC146829 - Bill Payment Reports Delayed
The bill payment (BILL and ONBL) report files and the PDF reports are taking longer than normal to be generated. We expect the bill payment file and PDF reports to be in your credit unions FTP folder within an hour. An update will be sent out once the reports are available. Central 1 - [email protected] - 1.888.889.7878, press 1
Major Resolved · 5 months ago · lasted about 4 hours
Alert! - Rogers Communications Network Outage
Good Morning, We are aware of a nationwide Rogers Wireless Network outage that is affecting many Rogers customers at this time. Please be aware that our Support line is working, and we are able to receive calls at this time, however we are at reduced capacity as we have some staff that cannot access the internet from their location. If you need urgent support, please contact us via phone at 888.889.7878 per routine process. if your matter is not critical, we ask that you communicate to us via email at this time to the appropriate support address (listed below) and we will engage in priority sequence. We will share updates throughout the day as we have them. Central 1 - [email protected] - [email protected] - 1.888.889.7878
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