Central 1 Bill Payments problems reported by users
This chart provides user-reported problems for Central 1 Bill Payments in the last 12 hours. It's a collection of user reports from different sources.
Latest Central 1 Bill Payments Official Outages
We continuously monitor the official Central 1 Bill Payments status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Central 1 Bill Payments outages.
Major Resolved · 21 days ago · lasted about 5 hours
Alert! - RESOLVED: Toronto Data Center Degraded Service | INC153997
The Secure Site (www.secure.central1.com) is currently unavailable. Technical support is investigating. We will provide an update by 12:15 p.m. PT (3:30 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1
Major Resolved · 4 months ago · lasted 26 minutes
Alert! - INC150402 - Vancouver Data Center (VAHC) power outage causing network problems
Please note that Central 1 is currently experiencing a network outage in the Vancouver Data Center (VAHC) due to a power outage. Teams are currently working on recovering the power. Multiple online banking services (MemberDirect and Forge 2) are affected and also, Secure Site and PaymentStream Direct applications. An update will be provided by or before 12:30 a.m. PT (3:30 a.m. ET). Central 1 - [email protected] - 1.888.889.7878, option 2
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Minor Resolved · 5 months ago · lasted about 21 hours
Alert! - INC150103 – October Tax Payment Billing Report (TXMC) Missing
The October month-end Tax Payment Billing Report (TXMC) is missing from the BILL/ONBL1101 file and PDF folders. Our technical support team is investigating, and we will provide a further update by November 4, at 10 a.m. PT (1 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1
Major Resolved · 6 months ago · lasted about 21 hours
CUPS missed their long weekend biller file processing deadline on October 3 due to processing delays on their end. Central 1 received that file (payments from September 29 to October 2) after the deadline on October 3, and they were included in the processing of all files and payments, received October 3, during our regular October 4 end of day biller clearing. The combined files pushed three EDI billers over our current clearing limit on October 4, preventing any of those transactions, from October 3, from posting to BMO Mastercard, MBNA Mastercard, and RBC VISA. Central 1 is temporarily raising our limits today to process the files, and transactions will be posted within the next couple of business days to your members’ BMO Mastercard, MBNA Mastercard, and RBC VISA accounts. Impact to members: • Central 1 is working with BMO, MBNA, and RBC reminding them to honor the customer payment dates, as per CPA rules, which are in the EDI files, to prevent any late payment charges. • Mem...
Maintenance Resolved · 6 months ago · lasted 5 days
Alert! - RESOLVED - INC148697 - Home Trust Visa Delayed Payments for September 10
Home Trust Visa has advised Central 1 there is a delay in processing payments made on September 10. They are actively investigating and all payments will be backdated to original payment date. Only payments made on September 10 were affected. Central 1 will advise when Home Trust Visa has been able to resolve their issue. Central 1 - [email protected] - 1.888.889.7878, press 1
Minor Resolved · 6 months ago · lasted about 21 hours
RESOLVED Alert! - INC148636 - Collabria Visa and Mastercard Delayed Payments for September 16
Collabria has advised Central 1 that they experienced system issues which has led to a delay in processing of Collabria Visa and Mastercard payments made on September 16. Collabria is actively investigating and all payments will be backdated to original payment date. Only payments made on September 16 were affected. Central 1 will advise when Collabria Visa and Mastercard has been able to resolve their issue. Central 1 - [email protected] - 1.888.889.7878, press 1
Minor Resolved · 8 months ago · lasted 2 minutes
INC146829 - Bill Payment Reports Delayed
The bill payment (BILL and ONBL) report files and the PDF reports are taking longer than normal to be generated. We expect the bill payment file and PDF reports to be in your credit unions FTP folder within an hour. An update will be sent out once the reports are available. Central 1 - [email protected] - 1.888.889.7878, press 1
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Frequently Asked Questions
- Is Central 1 Bill Payments down right now? What is Central 1 current status?
- Central 1 seems to be having an outage. Check more details on the top of the page.
- Was Central 1 Bill Payments down today?
- Central 1 seems to be having problems. You can check the incident details on the top of the page. In the last 24 hours there was 0 outages.
- I'm having issues with Central 1, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
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