Check the stats and details of the latest Central 1 Critical/High Priority Incident Alert outages and issues
Major Resolved · 13 days ago · lasted about 1 hour
Please note that we are currently experiencing an RSA OAUTH 2 Step Verification service interruption. This is affecting user logins to MemberDirect, Forge 2, and mobile app. The following error is appearing after entering the login information in the OAUTH sign in page: "Unfortunately there was a problem with your request. Please contact technical support." We are actively investigating and an update will be provided by or before 7:30pm P.T.(10:30pm E.T.) Central 1 - [email protected] - 1.888.889.7878, option 2
Minor Resolved · 22 days ago · lasted 1 day
Please note that we are currently experiencing an OpenText public Website outage. Users will experience extreme slowness when visiting different domains or a time out gateway error 502. OpenText is actively investigating and an update will be provided on or before 1:00pm P.T. (4:00pm E.T.) Central 1 - [email protected] - 1.888.889.7878, option 2
Major Resolved · 29 days ago · lasted 26 minutes
Please note that Central 1 is currently experiencing a network outage in the Vancouver Data Center (VAHC) due to a power outage. Teams are currently working on recovering the power. Multiple online banking services (MemberDirect and Forge 2) are affected and also, Secure Site and PaymentStream Direct applications. An update will be provided by or before 12:30 a.m. PT (3:30 a.m. ET). Central 1 - [email protected] - 1.888.889.7878, option 2
Minor Resolved · about 2 months ago · lasted about 12 hours
Please be advised that Interac e-Transfer service remain stable. Interac is investigating their e-Transfer outage this evening from 6:44 p.m. to 8:13 p.m. PT (9:44 p.m. to 11:13 p.m. ET) and expect to provide Central 1 a postmortem within 14 days. There is currently 3,000 receive e-Transfers in an ‘interrupted’ status. Interac is waiting for a scheduled batch job to run to start to clear up interrupted payments between 11 to 11:30 p.m. PT (2 to 2:30 a.m. ET). Central 1 will continue to monitor services and provide additional updates from Interac when made available. Central 1 - [email protected] - 1.888.889.7878, option 2
Minor Resolved · about 2 months ago · lasted about 2 hours
INC149471- Possible 2-Step Verification SMS Delays
Central 1 has been informed by our 2 step verification service provider that they are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. TeleSign is investigating this incident and we will provide updates as we receive them. Central 1 - [email protected] - 1.888.889.7878, option 2
Minor Resolved · about 2 months ago · lasted about 4 hours
Alert! - INC149447- PCT environment server error.
Central 1 is currently experiencing a server error in the PCT environment. Central 1 will be preforming server restarts and will be actively investigating this issue to determine root cause. An update will be sent out by 12:00 p.m. PT ( 3:00 p.m. ET) or sooner if the server error has been resolved. Central 1 - [email protected] - 1.888.889.7878, option 2
Minor Resolved · about 2 months ago · lasted about 5 hours
Alert! - INC149276 - OpenText: Error while executing task: Deployment
Central 1 has raised a high priority incident with OpenText to review an error that is appearing when publishing changes on TeamSite 20: "Error while executing task: Preview/Prod Deployment" Our teams are working together to resolve the issue and we will provide an update by or before 11 a.m. PT (2 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 2
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