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We continuously monitor the official Central 1 PaymentStream™ Direct status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Central 1 PaymentStream™ Direct outages.
Major Resolved · 26 days ago · lasted about 5 hours
Alert! - RESOLVED: Toronto Data Center Degraded Service | INC153997
The Secure Site (www.secure.central1.com) is currently unavailable. Technical support is investigating. We will provide an update by 12:15 p.m. PT (3:30 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1
Major Resolved · 5 months ago · lasted 26 minutes
Alert! - INC150402 - Vancouver Data Center (VAHC) power outage causing network problems
Please note that Central 1 is currently experiencing a network outage in the Vancouver Data Center (VAHC) due to a power outage. Teams are currently working on recovering the power. Multiple online banking services (MemberDirect and Forge 2) are affected and also, Secure Site and PaymentStream Direct applications. An update will be provided by or before 12:30 a.m. PT (3:30 a.m. ET). Central 1 - [email protected] - 1.888.889.7878, option 2
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Major Resolved · 8 months ago · lasted 6 minutes
Alert! - INC147160 - Wires Outage
Please be advised that from approximately 2:53pm PT (5:53pm ET) Wires have been unavailable via PaymentStream Direct, and MemberDirect Business. Technical teams are engaged. Central 1 - [email protected] - [email protected] - 1.888.889.7878
Major Resolved · 9 months ago · lasted about 4 hours
Alert! - INC146386 – Several Central 1 Services Unavailable
Central 1 is aware that several services are unavailable affecting Online Banking, eTransfers, PaymentStream Direct... Technical teams are investigating with a high priority. We will provide an update by 8:30 am PT (11:30 am ET). Central 1 - [email protected] - [email protected] - 1.888.889.7878
Major Resolved · 9 months ago · lasted about 4 hours
Alert! - Rogers Communications Network Outage
Good Morning, We are aware of a nationwide Rogers Wireless Network outage that is affecting many Rogers customers at this time. Please be aware that our Support line is working, and we are able to receive calls at this time, however we are at reduced capacity as we have some staff that cannot access the internet from their location. If you need urgent support, please contact us via phone at 888.889.7878 per routine process. if your matter is not critical, we ask that you communicate to us via email at this time to the appropriate support address (listed below) and we will engage in priority sequence. We will share updates throughout the day as we have them. Central 1 - [email protected] - [email protected] - 1.888.889.7878
Maintenance Resolved · 10 months ago · lasted 5 days
Identified! - INC143931- Wires List Missing Beneficiary Account Field
Please be advised that the pending incoming list and received wires list in Wires is missing the Beneficiary Account Field. As a result, the account number is being populated into the Beneficiary Name field in the list and the beneficiary name is missing. As a workaround, to see the beneficiary’s name, you will need to select the wire from the list and view the wire details. Central 1’s technical support is investigating and we will provide an update by 4 p.m. PT (7 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1
User-reported problems for Central 1 PaymentStream™ Direct in the last 12 hours. It's a collection of user reports from different sources.
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