Number of Incidents
0 outages
Since last incident
173 days
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Major · 6 months ago · lasted 10 minutes
Alert! - INC156867 - Secure Site Unavailable
Central 1’s technical staff are working to correct connectivity to the secure site. An update will be sent out at 6:45 a.m. PT\10:45 a.m. ET. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Major · 7 months ago · lasted about 5 hours
Alert! - RESOLVED: Toronto Data Center Degraded Service | INC153997
The Secure Site (www.secure.central1.com) is currently unavailable. Technical support is investigating. We will provide an update by 12:15 p.m. PT (3:30 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1
Minor · 10 months ago · lasted about 2 hours
Alert! INC150860 – JIRA Access Unavailable
Central 1 moved our JIRA application (https://jira.central1.com) behind the Secure Site on Wednesday, November 23 to improve its security. As a result, the process to provision access for new external users has changed and existing external users will notice some differences in logon steps. Please read our Improving JIRA Security to learn more. Currently there is an active incident with some profiles/access to the new JIRA login where customers will see an error when trying to log on. Central 1 is working to restore access. We will provide an update by 9 a.m. PT (12 p.m. ET) on Friday November 25 or sooner once resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Minor · 11 months ago · lasted about 2 hours
INC149692 - User Management not Available
Central 1 is aware that User Management (UM) is currently unavailable to add new, delete or modify existing users access rights to the secure site. If you have an urgent need to set-up or modify a user, please use the CPS administration application. Central 1’s technical teams are investigating. An update will be provided at 7:30 a.m. PT (11:30 a.m. ET) or sooner if access has been restored. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Minor · about 1 year ago · lasted 1 minute
Alert! - INC147175 - OURS is currently unavailable (ON)
The Online User Registration System (OURS) used by some Ontario credit unions is currently unavailable. If your credit union needs to create or update a user ID please use CPS or UM Central 1’s technical team is investigating and an update will be provided at 12 p.m. PT (3 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1
Major · about 1 year ago · lasted about 4 hours
Alert! - INC146386 – Several Central 1 Services Unavailable
Central 1 is aware that several services are unavailable affecting Online Banking, eTransfers, PaymentStream Direct... Technical teams are investigating with a high priority. We will provide an update by 8:30 am PT (11:30 am ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
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