Is Central 1 Secure Site & User Management Down?

Central 1 Secure Site & User Management status is operational

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Latest Central 1 Secure Site & User Management Outages

Check the stats and details of the latest Central 1 Secure Site & User Management outages and issues

0 Outages in the last 7 days
1 Outages in the last 30 days
15 Days since last incident

Minor Resolved · 15 days ago · lasted about 2 hours

Alert! INC150860 – JIRA Access Unavailable

Central 1 moved our JIRA application ( behind the Secure Site on Wednesday, November 23 to improve its security. As a result, the process to provision access for new external users has changed and existing external users will notice some differences in logon steps. Please read our Improving JIRA Security to learn more. Currently there is an active incident with some profiles/access to the new JIRA login where customers will see an error when trying to log on. Central 1 is working to restore access. We will provide an update by 9 a.m. PT (12 p.m. ET) on Friday November 25 or sooner once resolved. Central 1 - [email protected] - 1.888.889.7878, press 1

Minor Resolved · about 2 months ago · lasted about 2 hours

INC149692 - User Management not Available

Central 1 is aware that User Management (UM) is currently unavailable to add new, delete or modify existing users access rights to the secure site. If you have an urgent need to set-up or modify a user, please use the CPS administration application. Central 1’s technical teams are investigating. An update will be provided at 7:30 a.m. PT (11:30 a.m. ET) or sooner if access has been restored. Central 1 - [email protected] - 1.888.889.7878, press 1

Minor Resolved · 4 months ago · lasted 1 minute

Alert! - INC147175 - OURS is currently unavailable (ON)

The Online User Registration System (OURS) used by some Ontario credit unions is currently unavailable. If your credit union needs to create or update a user ID please use CPS or UM Central 1’s technical team is investigating and an update will be provided at 12 p.m. PT (3 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

Major Resolved · 5 months ago · lasted about 4 hours

Alert! - INC146386 – Several Central 1 Services Unavailable

Central 1 is aware that several services are unavailable affecting Online Banking, eTransfers, PaymentStream Direct... Technical teams are investigating with a high priority. We will provide an update by 8:30 am PT (11:30 am ET). Central 1 - [email protected] - [email protected] - 1.888.889.7878

Major Resolved · 5 months ago · lasted about 4 hours

Alert! - Rogers Communications Network Outage

Good Morning, We are aware of a nationwide Rogers Wireless Network outage that is affecting many Rogers customers at this time. Please be aware that our Support line is working, and we are able to receive calls at this time, however we are at reduced capacity as we have some staff that cannot access the internet from their location. If you need urgent support, please contact us via phone at 888.889.7878 per routine process. if your matter is not critical, we ask that you communicate to us via email at this time to the appropriate support address (listed below) and we will engage in priority sequence. We will share updates throughout the day as we have them. Central 1 - [email protected] - [email protected] - 1.888.889.7878

Minor Resolved · 5 months ago · lasted 1 minute

Alert! - INC145829 - Central Portal System (CPS) Admin Not Accessible

CPS Admin is currently not accessible. Users may receive a message that "Your information was not found, please contact Central 1 Support". Technical support is investigating. User Management (UM) is operational. We will provide an update by 11 a.m. PT (2 p.m. ET), or sooner if access is restored before that time. Central 1 - [email protected] - 1.888.889.7878, press 1

Minor Resolved · 6 months ago · lasted about 1 hour

INC145038 - The Online User Registration System (Ontario) - Not Available

The Online User Registration System (OURS) used by credit unions in Ontario,to provide secure site access, is currently unavailable. Users receive the error message “opensaml::FatalProfileException” when trying to access the OURS administration or the Bill Payment Vendor Information secure site page. If you need to create a new or edit a user ID please use the Central Portal System (CPS) or User Management (UM). An update to this incident will be sent at 1:30 p.m. PT (4:30 p.m. ET), or sooner if service is restored. Central 1 - [email protected] - 1.888.889.7878, press 1

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Frequently Asked Questions

Is Central 1 Secure Site & User Management down right now? What is Central 1 current status?
Central 1 seems to be up and running. We've updated the status less than a minute ago.
Was Central 1 Secure Site & User Management down today?
Central 1 is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Central 1, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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