Check the stats and details of the latest Dashlane Paid plans purchase outages and issues
Minor Resolved · about 2 months ago · lasted about 5 hours
We earlier identified an issue with the checkout page for customers purchasing the Advanced Plan using Paypal. Paypal is redirecting to the wrong URL after the payment. Rest assured no charge will take place. Our team is working on a fix to resolve this. Thanks for your patience.
Minor Resolved · about 2 months ago · lasted about 15 hours
Some customers will have issues when trying to purchase a Family Plan. Currently we do not have a workaround but our engineers are investigating this and working on a fix. Thanks for your patience.
Minor Resolved · 3 months ago · lasted less than a minute
We are experiencing slow response times which may affect login and application load times. Thank you for your patience as our team resolves this.
Minor Resolved · 5 months ago · lasted 2 days
We received some reports where the Family plan invite link is redirecting to the wrong page and members are not able to join the Family plan. Our engineers have started their investigation on this and we will keep you updated.
Minor Resolved · 5 months ago · lasted 8 days
Issues with Automatic Renewals
We have received some support requests mainly from family plan customers saying that their plan did not renew even though they had their auto-renewal option enabled. Our engineers have identified this issue and we are proactively reaching out to customers who are facing this issue.
Minor Resolved · 6 months ago · lasted less than a minute
Incident - Dashlane services partially disrupted
We identified a partial disruption of our services earlier today. Everything should be back to normal now. We're closely monitoring the situation as our services are being restored. The following services may have been impacted: - First-time access to your account from a new device - First-time access to the Web App and the Admin Console * If you are trying to log in from a device where the extension is already installed and was connected in the past, it will remain accessible even if our servers aren't. - Login with Single sign-on (SSO) - Login with Two Factor-Authentication (2FA) - Ability to create new Dashlane accounts - Sync of passwords and data across devices - Sharing of passwords or other data - Password Changer - Paid plans purchase from Dashlane website
Minor Resolved · 8 months ago · lasted 4 days
Incident - Discount codes not redeemable for some users
Some Dashlane users may be unable to redeem discount codes at the moment. Our team is working to identify the root cause and implement a solution. We will provide an update shortly.
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