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Engine Yard Status
Sources
Engine Yard status pageStats
0 incidents in the last 7 days
0 incidents in the last 30 days
Automatic Checks
Last check: 2 minutes ago
Last known issue: almost 2 years ago
Latest Incidents
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Resolved Inhability to boot and/or configure instances
On August 15, 2019 at 20:45:43 GMT, our monitoring system alerted that a core component of the platform was not responding. This component is responsible of providing information on stack versions and access to Chef recipes used to configure instances. At 20:55:49 GMT our Support Team begun investigating the issue. At 21:00:01 GMT it was identified that the application running this component couldn't connect to the database. At 21:01:47 GMT it was detected that the db instance had restarted itself and was entering recovery mode. At 21:02:48 GMT the component resumed services. At 21:14:42 GMT, after both automatic and manual testing reported no failures, the issue was deemed as solved.
Resolved Inhability to boot and/or configure instances
On July 3, 2019 at 17:12:45 GMT, our monitoring system alerted that a core component of the platform was not responding. This component is responsible of providing information on stack versions and access to Chef recipes used to configure instances. At 17:20:05 GMT it was identified that the application running this component couldn't connect to the database. At 17:21:15 GMT it was detected that the db instance had restarted itself and was entering recovery mode. At 17:30:54 GMT the component resumed services. At 17:54:33 GMT, after both automatic and manual testing reported no failures, the issue was deemed as solved.
Resolved Networking issues impacting Support Portal availability
Networking issues are currently impacting the availability of support.cloud.engineyard.com. If you require urgent support please call us (+1 866 518-9273) or join us in IRC (irc.freenode.net #engineyard). Customers making use of CloudFlare may also be seeing downtime for their applications, dependent on the visitor location.
Resolved Regression identified with stack v5 3.0.59 and PHP apps
A regression has been identified with stack v5-3.0.59 and PHP applications. For the time being, do refrain from upgrading an environment to said version if running a PHP application. Contact EY Support for more information.
Resolved Platform tasks failing
We are seeing various platform task requests fail to be actioned. We are currently investigating this issue, but at this time please hold off from performing actions such as deployments or the addition or removal of any environmental resources.
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