This chart provides user-reported problems for Engine Yard in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Engine Yard status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Engine Yard outages and possible affected you.
Minor Resolved · 8 months ago · lasted about 1 hour
We Identified a problem on our backend and we are currently working on this matter.
Minor Resolved · about 1 year ago · lasted 3 months
AWS US-East-1 (N. Virginia) AZ issues impacting instances including EY platform instances
We're seeing instance failures in one AZ in the N. Virginia AWS region. Customer environments and applications may be impacted by this at the current time. Engine Yard's own cloud.engineyard.com application has been impacted and at this time we are working on restoring service to this application. AWS have yet to official report any issues, but please monitor https://status.aws.amazon.com/ for updates.
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Minor Resolved · about 1 year ago · lasted 3 months
AWS US-West connectivity issues
AWS are reporting internet connectivity issues in both US-West regions (N. California and N. Oregon), which may be impacting the reachablility of customer's applications and environments hosted in those regions. Amazon are currently investigating and working towards resolution, and the latest updates on the status of the issue can be viewed at https://status.aws.amazon.com/.
Minor Resolved · about 1 year ago · lasted 4 months
Amazon are reporting increased API error rates in the US-East-1 (North Virginia) region. Please hold off from making any infrastructure level changes to environments hosted in this region (instance restart, creation and termination) at this time. If you see any issues with your environments or applications please open a ticket.
Minor Resolved · about 1 year ago · lasted 5 months
Support portal sign-in issues
We are currently investigating issues with signing into our support portal https://support.cloud.engineyard.com/, as well as the failure to submit tickets via the "File a Ticket" functionality in the Engine Yard dashboard. On-going tickets can still be updated by replying to their corresponding email threads, but should you wish to raise a new ticket please contact us via the #engineyard IRC channel on irc.libera.chat (https://web.libera.chat/?nick=EYGuest%7C?#engineyard) or call us (+1-866-518-9273).
Minor Resolved · over 1 year ago · lasted 6 months
Let's Encrypt root certificate expiry
The expiry of the Let's Encrypt DST Root CA X3 certificate is causing failures for calls to servers running Let's Encrypt SSLs from client instances running the stable-v5 stack or lower. For more information and details of how to fix, please see this guide.
Minor Resolved · over 1 year ago · lasted 6 months
Support portal not available
Due to an issue with SSL validations, the EY Support Portal may not be accessible. For urgent issues please call EY Support phone line. Our staff on duty has identified the issue and is investigating a solution.
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