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Stats

0 incidents in the last 7 days

2 incidents in the last 30 days

Last known issue was 23 days ago

Latest Incidents

Resolved Let's Encrypt root certificate expiry

The expiry of the Let's Encrypt DST Root CA X3 certificate is causing failures for calls to servers running Let's Encrypt SSLs from client instances running the stable-v5 stack or lower. For more information and details of how to fix, please see this guide.

Resolved Support portal not available

Due to an issue with SSL validations, the EY Support Portal may not be accessible. For urgent issues please call EY Support phone line. Our staff on duty has identified the issue and is investigating a solution.

Resolved Inhability to boot and/or configure instances

On August 15, 2019 at 20:45:43 GMT, our monitoring system alerted that a core component of the platform was not responding. This component is responsible of providing information on stack versions and access to Chef recipes used to configure instances. At 20:55:49 GMT our Support Team begun investigating the issue. At 21:00:01 GMT it was identified that the application running this component couldn't connect to the database. At 21:01:47 GMT it was detected that the db instance had restarted itself and was entering recovery mode. At 21:02:48 GMT the component resumed services. At 21:14:42 GMT, after both automatic and manual testing reported no failures, the issue was deemed as solved.

about 2 years ago Official incident report

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