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Engine Yard Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours
days since last incident

Resolved Minor AWS US-East-1 (N. Virginia) AZ issues impacting instances including EY platform instances

We're seeing instance failures in one AZ in the N. Virginia AWS region. Customer environments and applications may be impacted by this at the current time. Engine Yard's own application has been impacted and at this time we are working on restoring service to this application. AWS have yet to official report any issues, but please monitor for updates.

5 months ago

Resolved Minor AWS US-West connectivity issues

AWS are reporting internet connectivity issues in both US-West regions (N. California and N. Oregon), which may be impacting the reachablility of customer's applications and environments hosted in those regions. Amazon are currently investigating and working towards resolution, and the latest updates on the status of the issue can be viewed at

5 months ago

Resolved Minor AWS operations failing

Amazon are reporting increased API error rates in the US-East-1 (North Virginia) region. Please hold off from making any infrastructure level changes to environments hosted in this region (instance restart, creation and termination) at this time. If you see any issues with your environments or applications please open a ticket.

6 months ago

Resolved Minor Support portal sign-in issues

We are currently investigating issues with signing into our support portal, as well as the failure to submit tickets via the "File a Ticket" functionality in the Engine Yard dashboard. On-going tickets can still be updated by replying to their corresponding email threads, but should you wish to raise a new ticket please contact us via the #engineyard IRC channel on ( or call us (+1-866-518-9273).

6 months ago

Resolved Minor Let's Encrypt root certificate expiry

The expiry of the Let's Encrypt DST Root CA X3 certificate is causing failures for calls to servers running Let's Encrypt SSLs from client instances running the stable-v5 stack or lower. For more information and details of how to fix, please see this guide.

8 months ago

Engine Yard Components Status

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Frequently Asked Questions

Is Engine Yard down today?
Engine Yard seems to be up and running. We've updated the status 5 minutes ago.
I'm having issues with Engine Yard, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Engine Yard is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Engine Yard has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
We are missing some important service?
Contact us, and we'll add it ASAP.

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