Incident in Flexera
about 1 month ago

IT Visibility - NA - Data Processing has been Delayed

Resolved Major
Incident Description: The US Customers may experience delays before inventory data is visible due to a processing backlog. Data may be up to 14 hours out of date. Priority: 2 Restoration activity: Technical teams have been engaged and are currently investigating.
Components affected
IT Visibility
Updates ( sorted recent to last )
IDENTIFIED at 05/18/2022 01:27PM

A fix to facilitate the required configuration for faster processing is still being tested in the lower environment. Technical teams will continue to monitor the change tonight before implementing it in production. The next update will be posted tomorrow, 05/19/2022.

IDENTIFIED at 05/18/2022 04:54AM

Technical teams continued to work on a fix last night and have formulated a plan that is currently being tested for implementation in the production environment.

IDENTIFIED at 05/17/2022 02:51PM

We have been monitoring the progress of the backlog processing and are still noticing delays. Technical teams will continue to work offline tonight to work on a required change in the environment, following which the next update will be provided tomorrow morning, 05/18/22.

IDENTIFIED at 05/17/2022 11:35AM

Technical teams are reviewing the required code change to facilitate the desired scaling.

IDENTIFIED at 05/17/2022 10:03AM

The backlog processing is still in progress, however, there is no significant reduction in the lag time. We are looking into a code change to facilitate the scaling that is needed to process faster.

IDENTIFIED at 05/17/2022 08:25AM

The backlog processing is still ongoing as we continue to monitor the progress.

IDENTIFIED at 05/17/2022 07:07AM

The backlog processing is still ongoing. Technical teams are also working on scaling up the service to enable data processing in real-time.

IDENTIFIED at 05/17/2022 05:33AM

The backlog processing is still in progress. Technical teams are continuing to monitor the progress.

IDENTIFIED at 05/17/2022 03:55AM

The impacted service has been restored, and the backlog processing is currently in progress.

INVESTIGATING at 05/17/2022 03:42AM

The issue has been identified and a fix is being implemented.

INVESTIGATING at 05/17/2022 02:29AM

The investigation is currently underway and the technical teams continue to drill down to identify the contributing factor(s).

INVESTIGATING at 05/17/2022 01:16AM

Incident Description: The US Customers may experience delays before inventory data is visible due to a processing backlog. Data may be up to 14 hours out of date. Priority: 2 Restoration activity: Technical teams have been engaged and are currently investigating.

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