Incident in Flexera
about 1 month ago

IT Visibility - NA - Data Processing has been Delayed

Resolved Major
Incident Description: The US Customers may experience delays before inventory data is visible due to a processing backlog. Data may be up to 14 hours out of date. Priority: 2 Restoration activity: Technical teams have been engaged and are currently investigating.
Components affected
IT Visibility
Updates ( sorted recent to last )
IDENTIFIED at 05/18/2022 01:27PM

A fix to facilitate the required configuration for faster processing is still being tested in the lower environment. Technical teams will continue to monitor the change tonight before implementing it in production. The next update will be posted tomorrow, 05/19/2022.

IDENTIFIED at 05/18/2022 04:54AM

Technical teams continued to work on a fix last night and have formulated a plan that is currently being tested for implementation in the production environment.

IDENTIFIED at 05/17/2022 02:51PM

We have been monitoring the progress of the backlog processing and are still noticing delays. Technical teams will continue to work offline tonight to work on a required change in the environment, following which the next update will be provided tomorrow morning, 05/18/22.

IDENTIFIED at 05/17/2022 11:35AM

Technical teams are reviewing the required code change to facilitate the desired scaling.

IDENTIFIED at 05/17/2022 10:03AM

The backlog processing is still in progress, however, there is no significant reduction in the lag time. We are looking into a code change to facilitate the scaling that is needed to process faster.

IDENTIFIED at 05/17/2022 08:25AM

The backlog processing is still ongoing as we continue to monitor the progress.

IDENTIFIED at 05/17/2022 07:07AM

The backlog processing is still ongoing. Technical teams are also working on scaling up the service to enable data processing in real-time.

IDENTIFIED at 05/17/2022 05:33AM

The backlog processing is still in progress. Technical teams are continuing to monitor the progress.

IDENTIFIED at 05/17/2022 03:55AM

The impacted service has been restored, and the backlog processing is currently in progress.

INVESTIGATING at 05/17/2022 03:42AM

The issue has been identified and a fix is being implemented.

INVESTIGATING at 05/17/2022 02:29AM

The investigation is currently underway and the technical teams continue to drill down to identify the contributing factor(s).

INVESTIGATING at 05/17/2022 01:16AM

Incident Description: The US Customers may experience delays before inventory data is visible due to a processing backlog. Data may be up to 14 hours out of date. Priority: 2 Restoration activity: Technical teams have been engaged and are currently investigating.

Official incident page

Don't waste time! Know when there's an external outage happening.

Monitor Flexera and all your business critical cloud services

Never miss when your external dependencies are down. Instant notifications when there are outages.

Get Started Free 197 companies signed up in the last month!
No credit card required · Cancel anytime · 1624 services available to monitor

"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time

How can we help?

No more frantic searching for the source of the problem.

All of your service statuses in one place

Check the status of all your services in one place. No more going to each of the status pages and managing them individually.

Notifications of incidents in real time

We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.

Notifications in your favorite channel

Get instant notifications in your email, Slack, or Discord.

Keep track of scheduled maintenance

Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.

Set the notification level for each service

Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.

Integrate with your current workflows

Using Zapier or Webhooks, you can easily integrate notifications into your processes.

Receive a Weekly Digest

Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.

Multiple Profiles

Create one profile for each of your teams. One Dashboard and specific Notifications settings for each team.

Only receive notifications for specific components

Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.

For every team in your company


Add another dimension (external systems) to your monitoring data and complement it with the external factors. Monitor the services your company relies on for the development experience. Don't waste time looking elsewhere, when it's an external outage.

Customer Support

Know before your clients tell you. Anticipate possible issues and make the necessary arrangements. Understand if your business is being impacted by outages in external services.


One of your competitors is down? Maybe a good time to spread the word about your service.

Start monitoring
all your essential services

  1. Step 1 Create an account

    Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.

  2. Step 2 Select your services

    There are 1624 services to choose from, and we're adding more every week.

  3. Step 3 Set up notifications

    You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.

Frequently Asked Questions

Is Flexera down today?
Flexera seems to be up and running. We've updated the status 7 minutes ago.
I'm having issues with Flexera, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Flexera is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Flexera has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
Are we missing an integration?
Contact us, and we'll add it ASAP.

Ready to start monitoring your cloud services?

Increase the productivity and efficiency of your team. Enable monitoring for your services, and start receiving real-time alerts when your services have outages.

Start today for FREE