Number of Incidents
2 outages
Since last incident
8 days
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Minor · 8 days ago · lasted 1 day
Organization Management Degraded Performance
Some users may experience trouble loading data within GoGuardian products starting at approximately 11:30 AM PDT. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
Minor · 19 days ago · lasted about 1 hour
GoGuardian Admin Policy Categorization Degraded Performance
As of approximately 2:45 PM PDT, we have seen increased reports of difficulty toggling policy categorizations within GoGuardian Admin. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience. Filtering currently in place is not affected.
Minor · about 1 month ago · lasted about 2 hours
Degraded Performance: GoGuardian Clever and Classlink Integration Nightly Syncs
Starting 8/12/23 we have observed increased reports of incomplete nightly automated syncs for Clever and Classlink integrations. Our team is currently working to investigate and resolve this issue. Manually syncing Clever or Classlink integrations via https://manage.goguardian.com/integrations can be used as a temporary workaround. Please contact GoGuardian support if you continue to experience difficulty or if your manual sync jobs fail.
Minor · 2 months ago · lasted about 2 hours
We are currently investigating an issue causing GoGuardian Beacon to not load as expected. Counselors and super counselors may see a blank white page when attempting to access GoGuardian Beacon. Data and alerts are still being collected and saved although currently are not available. We apologize for any trouble caused by this issue and are currently working to restore access.
Minor · 4 months ago · lasted 1 day
GoGuardian Teacher Chat Degraded Performance
We've identified some degraded performance within our GoGuardian Teacher Chat functionality from 11:00 to 11:20AM EDT (8:00 AM to 8:20 AM PDT). We will continue to monitor the situation, and apologize for any trouble caused by this issue.
Major · 5 months ago · lasted about 3 hours
Starting around 1PM EDT (10am PDT), we're investigating an issue causing students to appear as offline in GoGuardian Teacher. We apologize for any trouble this may cause.
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