Grasshopper Status

Resolved Grasshopper - Inbound call completion issues on Canadian numbers

Since, 10:00 AM EST One of our Canadian providers is currently experiencing a service interruption that is affecting our SIP Trunking, resulting in inbound call completion issues. The service provider is currently investigating the root cause of the issue. We will provide more updates as they become available. We apologize for any inconvenience and thank you for your understanding.

Resolved Grasshopper - inbound call failures on mobile and desktop applications.

We are actively investigating reports that Grasshopper customers may be experiencing inbound call failures on mobile and desktop applications. Our engineers have identified the root cause and working to resolve the issue. We will provide another update shortly.

Resolved Grasshopper - Call Latency

We are actively investigating reports that some Grasshopper customers may be experiencing latency and bad call quality for inbound calls and when attempting to log in to the Grasshopper mobile or desktop applications. Our engineers are working to resolve the issue and will provide another update shortly.

Resolved Grasshopper - Failure of outbound calls from mobile application.

We are actively investigating reports that Grasshopper customers may be experiencing degraded Mobile outbound calls and also NUUI/Portal is not accessible. Our engineers are working to resolve the issue and will provide another update shortly.

Resolved Grasshopper - Unable to Signup or create trial account

We are actively investigating reports that new Grasshopper customers may be experiencing distorted page when loading www.grasshopper.com and unable to Signup or create trial account. Existing customers are not impacted and can access the management portal by clicking on Login link. Our engineers are working to resolve the issue and will provide another update shortly.

Resolved Grasshopper - Application Latency

We are actively investigating reports that some Grasshopper customers may be experiencing latency when attempting to log in to the Grasshopper mobile or desktop applications, or use the Calls and Inbox capability via apps. Our engineers are working to resolve the issue and will provide another update shortly.

Resolved Grasshopper - Web-client login service disruption

The Network Operations Center is investigating an issue with Grasshopper where users may be experiencing issues while logging into the web-client. We have engaged our on-call responders and we will provide another update shortly.

Resolved Grasshopper - Inbound and Outbound SMS failing for Toll Free Numbers

We are actively investigating reports that Grasshopper customers may be experiencing issues with SMS service on their Toll-Free numbers. Our engineers are working to resolve the issue and will provide another update shortly.

Resolved Grasshopper - Upstream SMS provider issues

The Network Operations Center is investigating an issue with Grasshopper where users may be experiencing issues with Upstream SMS provider, where customers may experience SMS delivery failures. We have engaged our on-call responders and we will provide another update shortly.

Resolved Grasshopper – Delay in account updates

On 09/07/2019, from 13:00 until 15:00 UTC, Grasshopper customers may have experienced delays in updating greetings and updates call forwarding configurations. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize any future recurrences.