Check the stats and details of the latest HelloSign outages and issues
Minor · started 4 days ago
Users may be unable to sign up for Dropbox Fax, or upgrade/downgrade fax lines on our website. We are working to resolve the issue as quickly as possible. Thank you for your patience.
Minor Resolved · 3 months ago · lasted about 3 hours
We are investigating reports of received faxes not appearing on the Faxes page. Fax receipt and delivery is working as expected. This does not affect HelloSign or HelloWorks.
Minor Resolved · 3 months ago · lasted about 4 hours
We are investigating reports of delays in document delivery after the final signature is gathered.
Major Resolved · 3 months ago · lasted about 18 hours
We are currently experience an interruption to creating Signature Requests, Signing, and Embedded Signing, Template Creation. We’re aware of the issue and are investigating.
Minor Resolved · 4 months ago · lasted 3 days
Error on Signature Request Creation
A small subset of users may be experiencing 500 errors on signature request creation. We are working to resolve the issue.
Minor Resolved · 6 months ago · lasted about 3 hours
Email delivery delays
We are currently experiencing delays with HelloSign email delivery to specific providers and are working to resolve the issue. HelloFax and HelloWorks email delivery is not affected.
Minor Resolved · 6 months ago · lasted about 1 hour
E-mail Provider Outage
Our e-mail provider is experiencing an outage, and customers may be not be receiving e-mail notifications. They are actively addressing this and we are monitoring. We apologize for the inconvenience and will post another update shortly.
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