Outage in Help Scout
Degraded performance across the app
Resolved Minor
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Outage Details
Components affected
Help Scout Web App Help Scout Mobile Apps Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search resultsLatest Updates ( sorted recent to last )
The app is running smoothly and we're not seeing any more errors. Thanks again for your patience and apologies for the issues experienced today.
Our engineering team has implemented a fix and we're currently monitoring the results. Users should notice an improvement in the performance of the app.
The issue has been identified and our engineers are working on a resolution. This is affecting various functions and users may continue to experience a degraded performance across the app while the investigation is ongoing. Thank you for your patience.
We are continuing to investigate this issue and will provide more updates as we have them. Thank you for your patience!
Help Scout is experiencing some delays and our engineers are looking into it.
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