What is Help Scout Web App current status?

Help Scout Web App is currently operational. You can check Help Scout Web App status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Help Scout Web App status?

You can use IsDown service or go to Help Scout official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Help Scout Web App is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Help Scout Web App has issues. Help Scout official status page might also offer notification options such as email, SMS, or Slack.

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Is Help Scout Web App Down? Check current status

Q: Is Help Scout Web App down today?

Help Scout Web App was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Help Scout status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Help Scout Web App outages, issues and problems' at the top of the page.

Check if Help Scout Web App is down, official outages, user-reported issues, and outages map.

Current Help Scout Web App status

Help Scout Web App is working normally

Updated from Help Scout official status page 1 minute 15 seconds ago

Web App is a component of Help Scout ›

Help Scout Web App service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally

Possible Incident

Confirmed Outage

View Help Scout Reports Map

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Help Scout Web App recent outages and downtime history

IsDown has tracked 69 incidents for Help Scout Web App since started monitoring Help Scout status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Help Scout Web App outages and also issues that we're started by a spike in crowdsource reports.

Date	Incident	Duration
Oct 20, 2025 04:45 PM CEST	Minor Connections Issues We're looking in to reports of slow page loads and problems loading Help Scout. We'll update here...	about 7 hours
Oct 20, 2025 11:50 AM CEST	Major Connections Issues We’ve identified the connectivity issues affecting our app as stemming from a disruption with one...	about 3 hours
Oct 06, 2025 10:20 AM CEST	Minor Web App Performance Issues We're looking into reports of slow page loads across the app. You may notice slow load times and ...	41 minutes
Sep 16, 2025 10:18 AM CEST	Minor Degraded Performance & Slow Loading Issues We're investigating reports of slow loading and general sluggishness across the web app. You may ...	about 1 hour
Sep 15, 2025 03:25 PM CEST	Minor Degraded Performance & Slow Loading Issues We're looking into reports of slow page loads across the app. Some customers may notice longer-th...	about 1 hour
Sep 09, 2025 10:45 PM CEST	Minor Delays in Updating Views We are investigating an issue with Views not properly updating in Help Scout, which is causing co...	about 4 hours
Aug 07, 2025 11:09 PM CEST	Minor Web App Connection Timeouts The Help Scout web application is experiencing sporadic connection failures for some customers, r...	about 1 hour
Jul 29, 2025 05:48 PM CEST	Major Web App Performance Issues We're investigating a problem with our app, which is causing issues with downloading & uploading ...	about 1 hour
Jun 24, 2025 02:56 PM CEST	Minor Connections Issues We are investigating an issue where users are reporting slow page loads across the app. We'll sha...	21 minutes
Jun 05, 2025 06:09 PM CEST	Minor Connections Issues We're looking in to reports of slow page loads and Javascript errors across the app. We'll update...	about 6 hours

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User comments about Help Scout Web App status

See what users are saying about Help Scout Web App issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

7 days ago

Vijay - Help Scout is not displaying at all. In my Firefox browser, instead of seeing Help Scout, I now only see the message "no healthy upstream.".

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Web App is a component of Help Scout that provides a user interface for managing customer support tickets and communications efficiently.

Monitoring Help Scout since April 2020

Web App is part of Help Scout. Check the Help Scout's status.

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18 incidents in 2025

Frequently Asked Questions

Is Help Scout Web App down today?

Help Scout Web App isn't down. You can check Help Scout Web App status and incident details on the top of the page. IsDown continuously monitors Help Scout Web App official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Help Scout Web App status?

Help Scout Web App is currently operational. You can check Help Scout Web App status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Help Scout Web App outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Help Scout Web App down today or just slow?

Currently there's no report of Help Scout Web App being slow. Check on the top of the page if there are any reported problems by other users.

How are Help Scout Web App outages detected?

IsDown monitors the Help Scout Web App official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Help Scout Web App having an outage right now?

Help Scout Web App last outage was on October 20, 2025 with the title "Connections Issues"

How IsDown compares to DownDetector when monitoring Help Scout?

IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.