This chart provides user-reported problems for Help Scout Web App in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Help Scout Web App status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Help Scout Web App outages and possible affected you.
Minor Resolved · 7 days ago · lasted about 3 hours
Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
Minor Resolved · about 1 month ago · lasted 7 minutes
We're looking into reports of slow page loads and difficulty sending replies, saving drafts, and adding notes. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.
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Minor Resolved · about 2 months ago · lasted about 1 hour
We're looking into reports of slow page loads and connection timeouts across the app. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.
Minor Resolved · 3 months ago · lasted about 2 hours
We are currently investigating this issue.
Minor Resolved · 3 months ago · lasted about 1 hour
Third Party SMS/Login Issues
Our third party SMS tool is experiencing an issue that may prevent the ability to log in for customers using SMS verification for 2FA. We’re actively monitoring the situation and will share updates as they become available. Thanks for your patience!
Minor Resolved · 3 months ago · lasted about 3 hours
Help Scout is currently unavailable for some customers. We're investigating. ─── We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it.
Minor Resolved · 3 months ago · lasted 19 minutes
Web App Connection Timeouts
Help Scout is back up and running, but we're currently working to clear inbound and outbound email queues. Additionally, folder views/counts, as well as workflows, will be slow to update until we're in the clear.
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