Monitor all 3rd-party status pages in one place
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Help Scout, and never miss an outage again.
Never miss outages in Help Scout Web App again
IsDown continuously monitor the official Help Scout Web App status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Help Scout Web App outages.
Stats for Help Scout Web App outages in the last 30 days
Number of Outages
0
Average Downtime
0 mins
Total Downtime
0 mins
Since last incident
133 days
Users reports for Help Scout Web App in the last 12 hours
Get access to historical data and Help Scout Web App's lastest outages
Minor · 4 months ago · lasted about 3 hours
Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
Minor · 6 months ago · lasted 7 minutes
Degraded Performance and Outbound Email Delays
We're looking into reports of slow page loads and difficulty sending replies, saving drafts, and adding notes. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.
Minor · 6 months ago · lasted about 1 hour
We're looking into reports of slow page loads and connection timeouts across the app. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.
Minor · 7 months ago · lasted about 2 hours
We are currently investigating this issue.
Minor · 7 months ago · lasted about 1 hour
Third Party SMS/Login Issues
Our third party SMS tool is experiencing an issue that may prevent the ability to log in for customers using SMS verification for 2FA. We’re actively monitoring the situation and will share updates as they become available. Thanks for your patience!
Minor · 7 months ago · lasted about 3 hours
Connections Issues
Help Scout is currently unavailable for some customers. We're investigating. ─── We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it.
Minor · 7 months ago · lasted 19 minutes
Web App Connection Timeouts
Help Scout is back up and running, but we're currently working to clear inbound and outbound email queues. Additionally, folder views/counts, as well as workflows, will be slow to update until we're in the clear.
Minor · 9 months ago · lasted 25 minutes
Slow page loads
We’ve been alerted to a problem with Help Scout - we’re seeing slowness across the board, and are investigating.
Monitor all 3rd-party status pages in one place
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Help Scout, and never miss an outage again.
Get Help Scout outage notifications where you need it the most
The data and notifications you need, in the tools you already use.
Monitor all 3rd-party status pages in one place
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Help Scout, and never miss an outage again.
Frequently Asked Questions
- Is Help Scout Web App down right now? What is Help Scout current status?
- Help Scout seems to be up and running. We've updated the status 2 minutes ago.
- Was Help Scout Web App down today?
- Help Scout is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Help Scout, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Help Scout and need support?
-
- Find their support at their official website.
- Find their support contact at their official status page.
- How can I monitor Help Scout outages?
-
- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Help Scout and get alerts in real-time when Help Scout has outages.
- Why use IsDown instead of Help Scout status page?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
- What happens when I create an IsDown account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Can't find a service/integration?
- Just contact us, and we'll add it ASAP.
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