What is Help Scout Web App status right now?

Help Scout Web App is operational. Check Help Scout Web App service health and outages at the top of this page for real-time updates.

When was the last Help Scout Web App outage?

The last Help Scout Web App outage was on December 11, 2025: "Connections Issues"

How do I check if Help Scout Web App is down?

Use IsDown to monitor Help Scout Web App status and get alerts when Help Scout Web App is down. You can also check the official Help Scout status page.

How do I get alerts when Help Scout Web App is down?

Create an IsDown account to monitor Help Scout Web App status. Get instant alerts via Slack, PagerDuty, or email when Help Scout Web App outages occur.

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Help Scout Web App status. Is Help Scout Web App down right now?

Q: Is Help Scout Web App down today?

Help Scout Web App is not down today according to the official status page. IsDown monitors Help Scout status continuously for outages and service health issues.

Help Scout status updated 3 minutes 18 seconds ago

Is Help Scout Web App down?

Help Scout Web App is working normally

IsDown last checked Help Scout Web App status on January 25, 2026 at 10:26 AM EST. We've received 0 user reports in the past 24 hours.

Monitoring since Apr 2020 · 71 incidents caught · 10 components tracked in real-time

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Help Scout Web App service health over the last 24 hours

This chart shows the number of user-reported issues for Help Scout Web App service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

Web App Outage Map

Help Scout outage map showing where users report when Help Scout is down

See where users report Help Scout Web App is down. The map shows recent Help Scout Web App outages from around the world.

Web App Outage Map

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Downtime health for the last 90 days

In the last 90 days, Help Scout had 2 incidents with a median duration of 35 minutes.

Total

Incidents

Critical

Major Outages

Warning

Minor Incidents

Duration

35 minute

Median Resolution

Latest Help Scout Web App outages detected by IsDown

Check Help Scout Web App status history below. IsDown detects when Help Scout Web App is down, tracking both official outages and user-reported issues.

about 1 hour

Connections Issues

Dec 11, 2025 at 07:06 AM

10 minutes

Temporary Outage and Slow Loading across Help Scout

Nov 14, 2025 at 02:27 PM

about 7 hours

Connections Issues

Oct 20, 2025 at 10:45 AM

about 3 hours

Connections Issues

Oct 20, 2025 at 05:50 AM

41 minutes

Web App Performance Issues

Oct 06, 2025 at 04:20 AM

about 1 hour

Degraded Performance & Slow Loading Issues

Sep 16, 2025 at 04:18 AM

about 1 hour

Degraded Performance & Slow Loading Issues

Sep 15, 2025 at 09:25 AM

about 4 hours

Delays in Updating Views

Sep 09, 2025 at 04:45 PM

about 1 hour

Web App Connection Timeouts

Aug 07, 2025 at 05:09 PM

about 1 hour

Web App Performance Issues

Jul 29, 2025 at 11:48 AM

Title	Started At	Duration
Connections Issues We're currently investigating reports of slow page loads and timeouts when trying to access the w...	Dec 11, 2025 at 12:06 PM UTC	about 1 hour
Temporary Outage and Slow Loading across Help Scout We've identified the cause of the issues causing a partial outage and sluggish behavior across He...	Nov 14, 2025 at 07:27 PM UTC	10 minutes
Connections Issues We're looking in to reports of slow page loads and problems loading Help Scout. We'll update here...	Oct 20, 2025 at 02:45 PM UTC	about 7 hours
Connections Issues We’ve identified the connectivity issues affecting our app as stemming from a disruption with one...	Oct 20, 2025 at 09:50 AM UTC	about 3 hours
Web App Performance Issues We're looking into reports of slow page loads across the app. You may notice slow load times and ...	Oct 06, 2025 at 08:20 AM UTC	41 minutes
Degraded Performance & Slow Loading Issues We're investigating reports of slow loading and general sluggishness across the web app. You may ...	Sep 16, 2025 at 08:18 AM UTC	about 1 hour
Degraded Performance & Slow Loading Issues We're looking into reports of slow page loads across the app. Some customers may notice longer-th...	Sep 15, 2025 at 01:25 PM UTC	about 1 hour
Delays in Updating Views We are investigating an issue with Views not properly updating in Help Scout, which is causing co...	Sep 09, 2025 at 08:45 PM UTC	about 4 hours
Web App Connection Timeouts The Help Scout web application is experiencing sporadic connection failures for some customers, r...	Aug 07, 2025 at 09:09 PM UTC	about 1 hour
Web App Performance Issues We're investigating a problem with our app, which is causing issues with downloading & uploading ...	Jul 29, 2025 at 03:48 PM UTC	about 1 hour

Get alerts when Help Scout Web App is down

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Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

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Frequently Asked Questions

Is Help Scout Web App down today?

Help Scout Web App isn't down. You can check Help Scout Web App status and incident details on the top of the page. IsDown continuously monitors Help Scout Web App official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Help Scout Web App status?

Help Scout Web App is currently operational. You can check Help Scout Web App status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Help Scout Web App outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Help Scout Web App down today or just slow?

Currently there's no report of Help Scout Web App being slow. Check on the top of the page if there are any reported problems by other users.

How are Help Scout Web App outages detected?

IsDown monitors the Help Scout Web App official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Help Scout Web App having an outage right now?

Help Scout Web App last outage was on December 11, 2025 with the title "Connections Issues"

How IsDown compares to DownDetector when monitoring Help Scout?

IsDown and DownDetector help users determine if Help Scout is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Help Scout's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.