Outage in Hypercare
[North America] Delivery issues with SMS
Resolved Minor
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Outage Details
Several of our users have identified that SMS delivery via Hypercare has not been delivered. Upon investigation Twilio, our third party provider, are having some issues with notification delivery.
It seems like the issue was identified by Twilio from 20:15. From our side, failures started occurring prior at 20:04 but no SMS failures since 20:40 with 100% delivery of SMS since then.
From our side, we will continue to flag this component as partial outage until Twilio confirms their system has no more issues.
This does not affect any usage of paging via Hypercare to physical pagers, nor virtual pagers. This is only limited to SMS (sending a non-Hypercare message) via Hypercare to a user's cellphone.
Components affected
Hypercare Push Notifications and Real Time EventsLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 08/18/2023 04:35AM
As of 10:44 PM EST, Twilio has confirmed all services to be completely operational.
MONITORING
over 1 year ago - at 08/18/2023 02:02AM
We continue to monitor this situation. Twilio has not given an all clear on this issue however based on our audit trail, no SMS has failed to be delivered from Hypercare system through Twilio since 20:40 EST.
We will continue to monitor.
MONITORING
over 1 year ago - at 08/18/2023 01:39AM
Several of our users have identified that SMS delivery via Hypercare has not been delivered. Upon investigation Twilio, our third party provider, are having some issues with notification delivery.
It seems like the issue was identified by Twilio from 20:15. From our side, failures started occurring prior at 20:04 but no SMS failures since 20:40 with 100% delivery of SMS since then.
From our side, we will continue to flag this component as partial outage until Twilio confirms their system has no more issues.
This does not affect any usage of paging via Hypercare to physical pagers, nor virtual pagers. This is only limited to SMS (sending a non-Hypercare message) via Hypercare to a user's cellphone.
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