Outage in Intercom US
Intermittent Event Data issues
Resolved MinorIncident Report
We have identified an issue where user data event reads/updates to the API and from the Intercom workspace may fail intermittently. We are working to resolve this.
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Latest Updates ( sorted recent to last )
MONITORING
over 5 years ago - at 11/27/2020 04:56PM
We are continuing to work on backfilling Event Data during the incident timeline, and now expect this work to be completed early next week. All Intercom services remain fully operational, and we'll update here when Event Data processing is complete.
MONITORING
over 5 years ago - at 11/26/2020 05:30PM
Following up on the earlier restoration of services, we are now scheduling the backfill of missing Event Data from yesterday's event. This data will be backfilled over the next 24 hours. We'll update here when the backfill is complete. All other services continue to work as expected.
MONITORING
over 5 years ago - at 11/26/2020 01:04PM
Events Data has been successfully processing for all updates since approx 2020-11-26 0610 UTC and this service is now functioning as normal.
We are currently investigating the status of Event Data processing failures during the upstream provider issue, between approximately 2020-11-25 1330 UTC and 2020-11-26 0610 UTC.
MONITORING
over 5 years ago - at 11/26/2020 10:13AM
We're continuing to monitor for upstream provider issues, and are seeing recovery. We are now working on bringing Event Data services back online.
IDENTIFIED
over 5 years ago - at 11/25/2020 09:30PM
We have implemented a fix for delayed User Data processing, and all updates are working as expected. Event Data continues to be impacted due to an upstream provider issue, and we continue to monitor the situation.
IDENTIFIED
over 5 years ago - at 11/25/2020 08:27PM
Due to an upstream provider issue, we are aware of impact to both Event Data and User Data processing services.
Impacted features that use these services include REST API requests, App Store apps (i.e. Slack app), filtered people or company list views, audience previews for outbound messages, people or company profile views, conversation search by user, segment membership updates, and series, campaign, and message matching.
We are continuing to monitor the situation.
IDENTIFIED
over 5 years ago - at 11/25/2020 06:55PM
Due to an upstream provider issue, Event Data processing is impacted. We are continuing to monitor the situation.
INVESTIGATING
over 5 years ago - at 11/25/2020 06:27PM
We are continuing to investigate this issue.
INVESTIGATING
over 5 years ago - at 11/25/2020 06:04PM
We are continuing to investigate this issue.
INVESTIGATING
over 5 years ago - at 11/25/2020 04:05PM
We have identified an issue where user data event reads/updates to the API and from the Intercom workspace may fail intermittently. We are working to resolve this.
Latest Intercom US outages
Increased errors and latency with Inbox - 14 days ago
Attachments using the Android SDK not working - 23 days ago
Delays in conversation processing - about 1 month ago
Fin Performance Degradation - about 1 month ago
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