Outage in Mux

Incomplete and delayed data in Monitoring API and Dashboard for Mux Data

Resolved Minor
May 23, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Starting at around 19:07 UTC (edited, originally posted incorrectly as PST) on May 23rd we experienced and issue that causes metrics in the Monitoring API and Dashboards of Mux Data to be delayed or incomplete. Our team has identified the issue and are working on a fix, and we will provide updates as we have them.
Components affected
Mux Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 05/23/2023 11:38PM

This incident has been resolved.

MONITORING about 2 years ago - at 05/23/2023 08:56PM

We deployed a fix for this at 20:00 UTC, and data since then is complete and working as expected. Our team continues to actively monitor the system to ensure functionality.

IDENTIFIED about 2 years ago - at 05/23/2023 07:56PM

Starting at around 19:07 UTC (edited, originally posted incorrectly as PST) on May 23rd we experienced and issue that causes metrics in the Monitoring API and Dashboards of Mux Data to be delayed or incomplete. Our team has identified the issue and are working on a fix, and we will provide updates as we have them.

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