Partial degradation with our payment processing.

Our engineers are currently investigating an issue with our payment processing.

We will post more details of what's gone wrong, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.

Payment processing is back to normal. We're going to be monitoring the situation and post any updates.

We wanted to give you a more in-depth update on what happened during this incident.

Between 1:48 AM BST and 3:15 AM BST on March 29th, we experienced an issue with one of our third party payment processors. During this period some buyers who selected card as their payment method, were unable to complete their checkout and were shown an error message to try again.
We addressed this issue by routing impacted payments to a different payment processor.
As this impacted only one of our third party payment processors for card payments and we were able to route payments to a different provider, only a low number of checkouts were impacted.
Subscription renewals still went through successfully.

Please accept our apologies for this disruption and reach out to sellers@paddle.com if you have any further questions. This incident will be closed after a period of monitoring.