Peloton Status

Resolved Chat Issue

We are currently investigating an issue with our chat platform that is preventing incoming chats from connecting with our agents.

Resolved ein Update zu Klarna - Deutschland

Bitte beachten: Aktuell gibt es ein technisches Problem, das verhindert, dass Bestellungen über unseren Finanzierungspartner Klarna aufgegeben werden können. Wir arbeiten mit Hochdruck an einer Lösung des Problems. Danke für das Verständnis.

Resolved Phone System Issue

We are currently investigating an issue with our phone system that is causing some incoming calls not to connect. You can Chat with our Sales team on our website at www.onepeloton.com. For support, our team can be contacted by Chat at support.onepeloton.com.

Resolved US Apparel Site down

We’re monitoring an issue with apparel.onepeloton.com loading for Members

Resolved Flashing Touchscreens on New Bike and Tread Deliveries

A small number of Members are reporting an issue where their touchscreens are unresponsive and flash white immediately upon delivery. We are aware of the issue and are investigating a fix. If you are experiencing this issue, we recommend putting the touchscreen to sleep for 1 minute and turning the screen back on.Existing Peloton Members are not impacted by this issue.

Resolved Chat Routing Failure

We are currently investigating an issue with chat routing that may stop you from connecting directly to our Support agents. You can best contact us via our Support Line at 866-679-9129. We apologize for the inconvenience while we work through this issue.

Resolved Bike Bootcamp Issues

We are currently investigating issues with our service that may result in errors when you start a Bike Bootcamp workout. We will update this page with more information. We apologize for any impact this causes for your workout. Other workouts are working without issue.

Resolved Leaderboard Issues

We are currently investigating issues with our leaderboard that may impact your interactions with the leaderboard including filtering, the Here Now list, High Fives, and Tags. This should not impact your ability to take a class. We will update this page with more information. We apologize for any impact this has on your workout.

Resolved Verizon FIOS Outage in Northeast United States

Verizon FIOS is experiencing intermittent internet issues in the Northeast which may affect your ability to access Peloton content. You can track the issue with Verizon here: https://www.verizon.com/support/residential/service-outage

Resolved Phone System Issue

A fix has been implemented and we are monitoring the results.