Polar Status

Resolved MyFitnessPal data transfer issues

We are experiencing data transfer issues between Polar Flow and MyFitnessPal. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

Resolved MyFitnessPal data transfer issues

We are experiencing data transfer issues between Polar Flow and MyFitnessPal. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

Resolved Sport profiles disappearing from Flow app Android version 4.10.0/4.10.1 users

We're aware that some users running Flow app Android version 4.10.0 or 4.10.1 have lost their sport profiles on their watches. What's more, the pre-training menu of the watch may not open or a training session cannot be started. We are investigating the root cause and hope to provide a fix soon. As a workaround, please uninstall the Flow app on your phone, restart your phone and re-install the Flow app from Google Play. Then synchronize your watch again with the Flow app. Apologies for the inconvenience and thank you for your patience.

Resolved Data transfer unstable

Our online services are currently experiencing a higher than normal amount of load, which may be causing synchronization to be slow, or to fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

Resolved Strava data transfer issues

We are experiencing data transfer issues between Polar Flow and Strava. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

Resolved Polar Flow web service and Flow app performance issues

You might be seeing some intermittent slowness with the Flow web service and Flow mobile app. We are working on fixing these issues. Apologies for the inconvenience.

Resolved Training sessions not opening if Flow language is Spanish

Attention Spanish-speaking Flow users: If you're using Flow in Spanish, unfortunately the training sessions are not opening at the moment. We're investigating the root cause as we speak. As a workaround, you can temporarily change your Flow language into English, for example, and then view your training sessions. To change the language, go to Ajustes > General > Idioma de Flow. All data is safe.

Resolved Data transfer unstable (sync issues, slowness)

We are experiencing data transfer issues between Polar Flow and external 3rd party services. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

Resolved MyFitnessPal data transfer issues

We are experiencing data transfer issues between Polar Flow and MyFitnessPal. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

Resolved Third party data transfer issues

We are experiencing data transfer issues between Polar Flow and third party services. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.