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Stats

1 incidents in the last 7 days

4 incidents in the last 30 days

Automatic Checks

Last check: 1 minute ago

Last known issue: 6 days ago

Latest Incidents

Last 30 days

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Resolved Password Reset Unavailable

We are currently investigating an issue preventing some of our neighbors from resetting their passwords.

Resolved Video Recording

We are looking into metrics that indicate there may be an issue with initializing live view for some neighbors. We will update with additional information as it comes available.

Resolved Live View Failing For Some Users

We are currently investigating this issue.

Resolved Unable to log in using one time passcodes

We are currently investigating this issue.

Resolved Ring Cameras Are Only Notifying for "Person Detected" Events

We have received reports that Ring devices are only notifying for "Person Detected" events. This is the expected behavior for People Only Mode which reduces notifications by filtering out non person detected events. If People Only Mode is turned off events should not be filtered.

about 1 month ago Official incident report

Resolved Missing Images in Notifications and Videos Unavailable from Event History

We are investigating the images missing from rich notifications (alerts with a still image attached) and an error message being received when trying to view an event recording in the event history page of the app. Viewing videos through the timeline are working normally.

about 1 month ago Official incident report

Resolved Unable to Change Language in Help Center via Drop Down

We are currently investigating this issue, in the meantime, the Help Center can be reached by direct link below. https://support.ring.com/hc/en-gb - UK https://support.ring.com/hc/en-au - Australia/NZ https://support.ring.com/hc/nl - Netherlands https://support.ring.com/hc/de - Germany https://support.ring.com/hc/fr - France https://support.ring.com/hc/it - Italy https://support.ring.com/hc/es - Spain

about 1 month ago Official incident report

Resolved SMS for Two-Factor Authentication Not Being Sent

We are currently investigating a failure where 2FA SMS messages are not being sent, preventing logins.

about 1 month ago Official incident report

Resolved Motion Detection Preferences Not Following Modes Settings

We're currently investigating an issue where devices that are set to only detect motion in certain Modes (Disarmed/Home/Away) are not enabling or disabling motion detection properly when the Mode is changed.

about 2 months ago Official incident report

Resolved Authorized Client Devices Not Loading

We have identified an issue with Authorized Client Devices not displaying any connected devices.

about 2 months ago Official incident report

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We monitor all problems and outages and keep you posted on their current status in almost real-time.

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Services Available
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Incidents registered
57067
Monitoring Incidents
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