Outage in Sage

Remote Data Access (RDA) NA - Operational

Resolved Minor

February 14, 2023 - Started about 3 years ago - Lasted about 16 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Components affected

Sage 50

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/14/2023 05:16PM

The issue is resolved and the service continues to perform as expected.

MONITORING about 3 years ago - at 02/14/2023 03:18AM

The service is performing as expected. We are continuing to investigate the cause of the disruption with our third-party and will continue to monitor closely.

MONITORING about 3 years ago - at 02/14/2023 02:05AM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING about 3 years ago - at 02/14/2023 01:20AM

We have identified an issue affecting 30-40 customers in North America rendering them unable to open an existing company on RDA or share a new one.

We are currently investigating.

INVESTIGATING about 3 years ago - at 02/14/2023 01:05AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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