Outage in VTEX
Connectivity issues in Chile, sales impact
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
Stores should be operational. We are mostly monitoring the situation and looking for particular stores that may or may not have issues
We are moving a few additional domains that also operate in Chile but are not necessarily being served under a chilean domain (eg: some-site.cl)
It seems we had an issue with one of our CDN providers. We switched traffic to be served by a different provider. We are now seeing stores in Chile recovering
We are currently investigating this issue.
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