Outage in 8x8

Call connection issues US1

Resolved Minor
February 13, 2024 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

8x8 is investigating intermittent reports of inbound connection issues for some US1 Contact Center Customers. We are investigating and will provide updates as they become available. 
Latest Updates ( sorted recent to last )
INVESTIGATING 8 months ago - at 02/13/2024 04:01PM

8x8 is investigating intermittent reports of inbound connection issues for some US1 Contact Center Customers. We are investigating and will provide updates as they become available. 

IDENTIFIED 8 months ago - at 02/13/2024 04:14PM

8x8 is continuing to investigate the cause for some inbound calls not completing their destinations. We'll continue to provide updates as they become available. 

MONITORING 8 months ago - at 02/13/2024 04:27PM

8x8 has mitigated the issue causing inbound calls to fail. We should not see all call connection issues resolved. We are monitoring and will provide a final update once fully confirmed. 

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