Outage in 8x8

8x8 Agent Workspace page loading incorrectly

Resolved Minor
June 25, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

8x8 has identified an issue causing 8x8 Agent Workspace users web pages to no load correctly for some users. Transactions are still being offered and can be answered as the impact is limited to the way the page is loaded and displayed. Some buttons in the Agent Workspace may be hidden or cut off from view. We are currently working on a resolution and will provide updates as they become available. 
Components affected
8x8 NA9 8x8 NA1 8x8 Contact Center US2 8x8 NA7 8x8 NA12 8x8 Contact Center ON1 8x8 BC1 8x8 CA2 8x8 NA4 8x8 NA29 8x8 NA19 8x8 Contact Center SK1 8x8 NA8 8x8 NA3 8x8 CA1 8x8 NA27 8x8 NA30 8x8 Contact Center US1 8x8 NA10 8x8 NA13 8x8 SB1 8x8 NA38 8x8 NA38 8x8 NA14 8x8 NA5 8x8 NA28 8x8 NA39 8x8 NA18 8x8 NA2 8x8 NA37 8x8 NA37 8x8 Contact Center 8x8 NA15 8x8 NA20 8x8 NA6 8x8 BC2 8x8 NA17 8x8 NA11 8x8 Americas
Latest Updates ( sorted recent to last )
IDENTIFIED 5 months ago - at 06/25/2024 04:55PM

8x8 has identified an issue causing 8x8 Agent Workspace users web pages to no load correctly for some users. Transactions are still being offered and can be answered as the impact is limited to the way the page is loaded and displayed. Some buttons in the Agent Workspace may be hidden or cut off from view. We are currently working on a resolution and will provide updates as they become available. 

INFORMATIONAL 5 months ago - at 06/25/2024 05:11PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL 5 months ago - at 06/25/2024 05:26PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

MONITORING 5 months ago - at 06/25/2024 06:06PM

8x8 has implemented mitigation for the issues being experienced with pages loading correctly. Please ask agent workspaces users to log out, clear cache, and log back in to confirm resolution. 8x8 is monitoring and will provide updates once confirmed. 

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