Outage in 8x8

CC Agent Workspace Login issues in US region

Resolved Minor
August 13, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

8x8 Support is currently investigating reports of some agents intermittently being unable to login to Contact Center agent workspace in the US region. We are currently working to identify the issue and will provide updates as they become available. 
Components affected
8x8 NA14 8x8 Contact Center 8x8 NA5 8x8 NA12 8x8 NA15 8x8 NA6 8x8 Contact Center US1 8x8 NA3 8x8 NA11 8x8 NA4 8x8 NA1 8x8 SB1 8x8 NA2 8x8 NA13 8x8 Americas
Latest Updates ( sorted recent to last )
INVESTIGATING 3 months ago - at 08/13/2024 05:39PM

8x8 Support is currently investigating reports of some agents intermittently being unable to login to Contact Center agent workspace in the US region. We are currently working to identify the issue and will provide updates as they become available. 

INFORMATIONAL 3 months ago - at 08/13/2024 05:48PM

8x8 has confirmed an issue impacting new logins on US1 Contact Center Customers. We are currently working to restore access to new logins. We'll continue to provide updates as they become available. 

INFORMATIONAL 3 months ago - at 08/13/2024 06:01PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL 3 months ago - at 08/13/2024 06:17PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

MONITORING 3 months ago - at 08/13/2024 06:27PM

8x8 has mitigated the issue and we are now seeing successful logins to affected users. Please ask agents to attempt to login again. We are currently monitoring and will post a final update once resolution is fully confirmed. 

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