Outage in Ada

Intermittent salesforce handoff impact

Resolved Minor
November 28, 2024 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Some customers are experiencing intermittent issue with Salesforce handoff. We’re aware of the issue and have identified the root cause. A fixed will be implemented soon.
Components affected
Ada Chat Client
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 11/28/2024 06:43AM

This incident has been resolved.

MONITORING 7 months ago - at 11/28/2024 05:11AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 11/28/2024 04:59AM

Some customers are experiencing intermittent issue with Salesforce handoff.
We’re aware of the issue and have identified the root cause. A fixed will be implemented soon.

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