Outage in Ada

Investigating issues with Analytics

Resolved Minor
March 21, 2025 - Started about 1 month ago - Lasted about 16 hours
Official incident page

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Outage Details

Some customers are experiencing issues with Analytics. This is affecting the Reports View in the Ada dashboard. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Components affected
Ada Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/22/2025 05:48AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/22/2025 02:32AM

We are continuing to monitor the data backfill.

MONITORING about 1 month ago - at 03/21/2025 04:36PM

A fix has been implemented and we are monitoring the results. Data backfill is expected throughout the day for any missing information. ETA 6-7 hours from the time of this update.

IDENTIFIED about 1 month ago - at 03/21/2025 04:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 03/21/2025 03:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 03/21/2025 03:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 03/21/2025 02:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 03/21/2025 02:21PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/21/2025 02:08PM

Some customers are experiencing issues with Analytics. This is affecting the Reports View in the Ada dashboard.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

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