Outage in Akeneo

Bulk actions in Europe-West1 region experiencing delays in execution

Resolved Minor
October 08, 2025 - Started 2 months ago - Lasted about 16 hours
Official incident page

Incident Report

We're observing a delay between the request to launch some actions via the UI and its effective execution. Expect delay for following actions: - Manually trigger a rule execution - Execute bulk actions via the UI Our current analysis reveals that it only concerns customers in the europe-west1 region. Recommendations: Avoid triggering another bulk action execution if you don't see it start.
Components affected
Akeneo Serenity

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/09/2025 07:33AM

All systems are back to normal. We've confirmed full resolution, and everything is operating as expected. Thank you for your patience!

MONITORING 2 months ago - at 10/08/2025 04:04PM

The issue has been identified, and we have applied a mitigation that will decrease the delay in execution times. We are currently monitoring the impact of this mitigation. We apologize for any inconvenience.

INVESTIGATING 2 months ago - at 10/08/2025 03:33PM

We're observing a delay between the request to launch some actions via the UI and its effective execution.

Expect delay for following actions:
- Manually trigger a rule execution
- Execute bulk actions via the UI

Our current analysis reveals that it only concerns customers in the europe-west1 region.

Recommendations: Avoid triggering another bulk action execution if you don't see it start.

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Product Page not Loading - 3 months ago

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