Outage in Akeneo

Bulk actions in Europe-West1 region experiencing delays in execution

Resolved Minor
October 08, 2025 - Started 20 days ago - Lasted about 16 hours
Official incident page

Incident Report

We're observing a delay between the request to launch some actions via the UI and its effective execution. Expect delay for following actions: - Manually trigger a rule execution - Execute bulk actions via the UI Our current analysis reveals that it only concerns customers in the europe-west1 region. Recommendations: Avoid triggering another bulk action execution if you don't see it start.
Components affected
Akeneo Serenity

Need to monitor Akeneo outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 10/09/2025 07:33AM

All systems are back to normal. We've confirmed full resolution, and everything is operating as expected. Thank you for your patience!

MONITORING 20 days ago - at 10/08/2025 04:04PM

The issue has been identified, and we have applied a mitigation that will decrease the delay in execution times. We are currently monitoring the impact of this mitigation. We apologize for any inconvenience.

INVESTIGATING 20 days ago - at 10/08/2025 03:33PM

We're observing a delay between the request to launch some actions via the UI and its effective execution.

Expect delay for following actions:
- Manually trigger a rule execution
- Execute bulk actions via the UI

Our current analysis reveals that it only concerns customers in the europe-west1 region.

Recommendations: Avoid triggering another bulk action execution if you don't see it start.

Latest Akeneo outages

Partial outage affecting Workflows settings page and homepage widgets - 7 days ago
Failing product import jobs - 8 days ago
Duplicate rules might appear in the rule engine after execution - 15 days ago
Product Page not Loading - about 1 month ago
[Supplier Data Manager] - Service Temporarily Unavailable - about 1 month ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook