Bazaarvoice Outage History

Bazaarvoice experienced an issue that caused delays in both on-demand and scheduled portal reports for approximately 35 hours. The company identified the root cause, implemented a fix, and monitored the system to ensure report processing returned to normal. The incident was fully resolved with all services functioning properly.

Bazaarvoice experienced a failure in event-triggered Portal Alerts specifically affecting alerts with Moderation Status selection, while alerts for Content, Products, and Product Feed continued to function normally. The incident impacted Portal Applications for approximately 5 minutes. The root cause was identified and a solution was implemented to resolve the issue.

Bazaarvoice experienced a 71-hour incident where both on-demand and scheduled reports in their Portal Applications were significantly delayed. The engineering team identified the root cause, deployed a fix, and regenerated all failed reports. The issue was fully resolved after monitoring confirmed all services returned to normal operation.

Bazaarvoice experienced a 40.7-hour service degradation affecting Conversations display (Rating Summary, Review Display) and API services, causing slow load times, failures to load, timeouts and errors for clients. The incident impacted EU and US clients differently, with EU clients seeing resolution first, while US clients experienced continued issues and temporary syndication disabling as part of the remediation process. Bazaarvoice identified the root cause, scaled up infrastructure, and fully resolved the issue with all services returning to normal operation.

Bazaarvoice experienced a 36-hour incident where Reports and Insights dashboards displayed stale data, with custom reports processing delayed, scheduled reports paused, and Insights showing data from 72 hours ago instead of the standard 48-hour window. The engineering team identified the root cause, implemented a fix, and restored full functionality after monitoring the solution to ensure stability.

Bazaarvoice experienced intermittent delays in review processing (both new and updated reviews) that affected a small subset of clients for approximately 10 days. The issue impacted the Content Submission component, causing reviews to process slower than normal. After identifying the root cause, Bazaarvoice implemented an update to prevent the rare delays and fully resolved the incident.

Bazaarvoice experienced a degradation in their Portal Insights application that caused delays in scheduled reports and stale data in Insights dashboards with 24-48 hour delays. The root cause was identified and a fix was applied, but the system required additional time to process backlogged data and complete backfill processing. The incident was fully resolved after 51.6 hours, with all scheduled reports and Insights dashboards returning to normal operation.

Bazaarvoice experienced intermittent login failures affecting users accessing the Portal (portal.bazaarvoice.com) over a period of approximately 24 days. The company implemented an initial fix and monitored the service extensively, later developing and testing a patch to fully resolve the login issues. The incident was ultimately resolved on March 25th, 2026, with all Portal services restored to full functionality.

Bazaarvoice experienced an issue where both on-demand and scheduled Portal Reports were missing product data, affecting the Portal Applications component. The incident lasted approximately 19 days, during which Bazaarvoice implemented an initial fix and regenerated all affected reports, then continued monitoring while developing and testing a more comprehensive patch. The issue was fully resolved on March 18th, 2026.

Bazaarvoice experienced an outage affecting Portal Reporting functionality that lasted approximately 14 days, preventing users from accessing reports and causing scheduled reports to be paused. The engineering team implemented a fix and regenerated all reports that were scheduled during the outage, though a small subset of on-demand reports experienced processing delays. The incident was fully resolved after an extended monitoring period to ensure report delivery and tool accessibility were restored.