Bazaarvoice Outage History

Bazaarvoice experienced a major outage affecting all clients, causing delays in newly submitted user-generated content across Portal Ratings & Reviews, Insights, Reports, and Syndication services. The incident impacted content display, content submission, syndication, and API services for approximately 71 hours. The engineering team identified the root cause and fully restored all services, with normal functionality confirmed across all affected components.

Bazaarvoice experienced a degradation in their Export Feeds generation process starting April 25th, 2026, affecting all clients and causing multiple feed types (Standard Client Feed, Ratings Feed, DCE, Partner Export Feed, and SEO Feeds) to miss recent data, along with inaccurate Portal Reports and Network Insights data. The incident lasted approximately 134 hours, with feeds delivered on delayed schedules and some converted to full feeds to ensure complete data recovery. Bazaarvoice successfully delivered all missing feeds and back-filled the missing data by May 4th, 2026, fully resolving the issue.

Bazaarvoice Portal experienced login issues for users accessing the platform via single sign-on (SSO), preventing them from authenticating and accessing portal applications. A fix was applied and normal operations resumed, though the incident required extended monitoring over approximately 50 hours to ensure full resolution. The issue has been verified as completely resolved with all services functioning normally.

Bazaarvoice experienced a service degradation when a subset of products with reviews were accidentally removed from their system, impacting review display on product pages, review submission functionality, and the Manage Content tool for approximately 142 hours. The incident affected Content Display, Portal Applications, and Content Submission components, though no review data was permanently lost. Bazaarvoice gradually restored the affected products by first recovering product IDs and non-localized attributes, then restoring localized data and custom attributes, before fully resolving the issue and confirming all services were functioning normally.

Bazaarvoice experienced an issue that caused delays in both on-demand and scheduled portal reports for approximately 35 hours. The company identified the root cause, implemented a fix, and monitored the system to ensure report processing returned to normal. The incident was fully resolved with all services functioning properly.

Bazaarvoice experienced a failure in event-triggered Portal Alerts specifically affecting alerts with Moderation Status selection, while alerts for Content, Products, and Product Feed continued to function normally. The incident impacted Portal Applications for approximately 5 minutes. The root cause was identified and a solution was implemented to resolve the issue.

Bazaarvoice experienced a 71-hour incident where both on-demand and scheduled reports in their Portal Applications were significantly delayed. The engineering team identified the root cause, deployed a fix, and regenerated all failed reports. The issue was fully resolved after monitoring confirmed all services returned to normal operation.

Bazaarvoice experienced a 40.7-hour service degradation affecting Conversations display (Rating Summary, Review Display) and API services, causing slow load times, failures to load, timeouts and errors for clients. The incident impacted EU and US clients differently, with EU clients seeing resolution first, while US clients experienced continued issues and temporary syndication disabling as part of the remediation process. Bazaarvoice identified the root cause, scaled up infrastructure, and fully resolved the issue with all services returning to normal operation.

Bazaarvoice experienced a 36-hour incident where Reports and Insights dashboards displayed stale data, with custom reports processing delayed, scheduled reports paused, and Insights showing data from 72 hours ago instead of the standard 48-hour window. The engineering team identified the root cause, implemented a fix, and restored full functionality after monitoring the solution to ensure stability.

Bazaarvoice experienced intermittent delays in review processing (both new and updated reviews) that affected a small subset of clients for approximately 10 days. The issue impacted the Content Submission component, causing reviews to process slower than normal. After identifying the root cause, Bazaarvoice implemented an update to prevent the rare delays and fully resolved the incident.