Outage in BigCommerce

Phone System Outage

Resolved Minor
January 04, 2023 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our phone provider, but in the interim please note our live chat and web case queues are available.
Components affected
BigCommerce Support Call Center
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/04/2023 10:47PM

The fix implemented by our phone provider appears to have resolved the issues and our support team is now available on all channels. Thank you for your patience.

MONITORING almost 3 years ago - at 01/04/2023 10:09PM

Our phone provider has implemented a fix and agents are now able to take calls. We will continue to monitor stability and provide additional updates shortly.

IDENTIFIED almost 3 years ago - at 01/04/2023 07:45PM

Our phone provider is continuing to work towards a resolution, but our phone system remains in a state where our agents are unable to take inbound calls. We will provide updates as soon as they become available. Our live chat and case queues remain open.

INVESTIGATING almost 3 years ago - at 01/04/2023 06:42PM

Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our phone provider, but in the interim please note our live chat and web case queues are available.

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