Outage in BigCommerce

Delayed Data in Analytics Reports

Resolved Minor
January 21, 2025 - Started 9 months ago - Lasted about 7 hours
Official incident page

Incident Report

BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for all stores.
Components affected
BigCommerce Reporting

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/21/2025 10:32PM

This incident has been resolved.

IDENTIFIED 9 months ago - at 01/21/2025 09:56PM

We have identified the issue causing a delay in analytics data within the Control Panel. The backlog of analytics data is currently being processed, and we are actively working to accelerate the processing rate.

INVESTIGATING 9 months ago - at 01/21/2025 03:23PM

BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for all stores.

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