Outage in BigCommerce
Checkout issues
Resolved Minor
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Outage Details
BigCommerce engineers have identified an issue impacting the Google Pay checkout process for a subset of stores. We will keep you informed with updates as they become available.
Components affected
BigCommerce PaymentsLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/07/2025 12:19AM
BigCommerce engineers have identified the issue to be custom form field, and verified that configuring custom form field as "optional" instead of "required" should solve the issue and allow payment proceed.
INVESTIGATING
about 1 month ago - at 05/06/2025 11:40PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 05/06/2025 10:55PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 05/06/2025 10:06PM
BigCommerce engineers have identified an issue impacting the Google Pay checkout process for a subset of stores. We will keep you informed with updates as they become available.
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