Outage in BigCommerce

Webhooks Delay

Resolved Minor
May 12, 2025 - Started about 1 month ago - Lasted 39 minutes
Official incident page

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Outage Details

BigCommerce engineers are currently investigating intermittent delays with webhooks delivery and post order actions to a subset of stores. We will keep you informed with updates as they become available.
Components affected
BigCommerce API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/12/2025 11:20AM

This incident has been resolved.

MONITORING about 1 month ago - at 05/12/2025 11:07AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 05/12/2025 10:47AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 05/12/2025 10:43AM

BigCommerce engineers are currently investigating intermittent delays with webhooks delivery and post order actions to a subset of stores. We will keep you informed with updates as they become available.

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