Outage in BigCommerce

Webhooks delayed

Resolved Minor

October 12, 2025 - Started 19 days ago - Lasted about 1 hour
Official incident page

Incident Report

Commerce engineers are investigating a delay in webhooks processing for a subset of stores.

Components affected

BigCommerce API

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 10/12/2025 03:41PM

This incident has been resolved.

INVESTIGATING 19 days ago - at 10/12/2025 03:34PM

We are continuing to investigate this issue.

MONITORING 19 days ago - at 10/12/2025 03:34PM

Webhooks delivery rate has returned to normal. Commerce engineers are continuing to monitor.

INVESTIGATING 19 days ago - at 10/12/2025 02:46PM

Commerce engineers are investigating a delay in webhooks processing for a subset of stores.

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