Outage in BigCommerce

Merchants can't login to their Control Panel

Resolved Major

October 30, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

The issue has been identified and a fix is being implemented.

Components affected

BigCommerce Control Panel

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/30/2025 07:40PM

Commerce engineers were alerted to an issue with logging into store's control panel starting at 16:34. This was resolved at 17:31 UTC. All systems are currently operational.

MONITORING 3 months ago - at 10/30/2025 04:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 10/30/2025 04:48PM

The issue has been identified and a fix is being implemented.

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