Outage in Blackbaud

Active Issue Alert – 000607203 - PRODUCT - Raiser's Edge NXT / Financial Edge NXT

Resolved Minor
May 15, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Altru Blackbaud Raiser's Edge NXT Blackbaud Financial Edge NXT
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/15/2025 08:33AM

This incident has been resolved.

MONITORING 2 days ago - at 05/15/2025 06:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 05/15/2025 05:57AM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 2 days ago - at 05/15/2025 05:21AM

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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